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Robert Palmer

Research Director, Imaging, Printing, and Document Solutions

Robert Palmer is Research Director with IDC's Imaging, Printing and Document Solutions team. He is responsible for written research, forecasts, and analysis in multiple practice areas covering managed print services, document solutions, business workflow automation and optimization, and hard copy transformation. Mr. Palmer's research also includes a particular emphasis on the office imaging channel and transformational strategies and technologies impacting the future of the office imaging market.



Mr. Palmer has more than 25 years of experience in product management, strategic planning, market research and analysis, and forecast development within the document imaging industry. Prior to joining IDC, Mr. Palmer served as Chief Analyst for BPO Research. Previously, he led the Digital Peripherals Solutions practice for InfoTrends, where he was responsible for all written research, trend analysis, and forecast development for office imaging hardware and services. He has performed extensive work in end-user and channel perceptions to inform and shape business plans, while providing strategic advice on product planning, competitive analysis, and market intelligence.




  • Frequent speaker, presenter, and moderator at client events and industry conferences as well as providing analysis for multiple media outlets including The Imaging Channel, Office Technology, and Wall Street Journal
  • Actively involved in industry initiatives and educational committees
  • Board Member, Managed Print Services Association (MPSA)
Xerox Staying the Course Despite Headwinds

Feb 2017 - IDC Link - Doc # lcUS42271317

by: Holly MuscolinoRobert Palmer

On January 31, 2017, Xerox announced its 4Q16 and full year financial results, its first quarterly report as the "new" post-separation Xerox. New CEO Jeff Jacobson reiterated much of the strategy laid out during Xerox's financial analyst da...
The acquisition of Lexmark International by a consortium led by Apex Technology was completed largely as expected but with a couple of new twists. The organization will have new leadership as CEO Paul Rooke leaves the company. And after alm...
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This IDC Web Conference presents a discussion by IDC's Keith Kmetz, Robert Palmer, and Mick Heys on the key predictions that will impact the market for imaging, printing, and document solutions over the next one to three years. Senior IT le...
This IDC study provides IDC's top 10 predictions for imaging, printing, and document solutions for 2018.According to Keith Kmetz, program vice president, IDC's Imaging, Printing & Document Solutions research, "Print remains a huge and v...
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