Robert Palmer is Research Director with IDC's Imaging, Printing and Document Solutions team. He is responsible for written research, forecasts, and analysis in multiple practice areas covering managed print services, document solutions, business workflow automation and optimization, and hard copy transformation. Mr. Palmer's research also includes a particular emphasis on the office imaging channel and transformational strategies and technologies impacting the future of the office imaging market.

BACKGROUND

Mr. Palmer has more than 25 years of experience in product management, strategic planning, market research and analysis, and forecast development within the document imaging industry. Prior to joining IDC, Mr. Palmer served as Chief Analyst for BPO Research. Previously, he led the Digital Peripherals Solutions practice for InfoTrends, where he was responsible for all written research, trend analysis, and forecast development for office imaging hardware and services. He has performed extensive work in end-user and channel perceptions to inform and shape business plans, while providing strategic advice on product planning, competitive analysis, and market intelligence.

EDUCATION/INDUSTRY ACCOMPLISHMENTS

• Frequent speaker, presenter, and moderator at client events and industry conferences as well as providing analysis for multiple media outlets including The Imaging Channel, Office Technology, and Wall Street Journal
• Actively involved in industry initiatives and educational committees
• Board Member, Managed Print Services Association (MPSA)