Jacqui Hendriks heads up IDC's European Managed Print Services and Document Solutions research and consulting practice. Hendriks has almost 25 years' experience of working in the output and information management market, working in industry for both Ricoh and Océ (acquired by Canon), as a research program manager for Gartner Group and also various European consulting roles at IDC. Her experience enables her to provide strategic planners and marketers, within technology companies, with market and customer insight, analysis, tactical advice, forecasting and marketing intelligence to senior management teams at local, regional and worldwide levels.

Hendriks is leveraging her knowledge of the market and significant experience of managing cross-technology custom projects to support providers of basic and managed print services and solutions, monitoring the evolution from print services to broader support for business process optimisation. This includes experience gained from industry-specific business process projects and the development of sales and marketing content for tactical market implementation including rich media content development, moderating executive events and involvement in client workshops.

Hendriks holds a BA honors degree in European Business Studies and its German equivalent, Diplom Betriebswirt, specialising in Marketing.