Leslie Hand

Group Vice President, IDC Retail and Financial Insights

This IDC Perspective takes a closer look at IoT devices such as RFID, computer vision cameras, sensors, beacons, and Wi-Fi that are opening a new world of merchandizing and operational possibilities. The retail segment has exploded with new...
This IDC Perspective describes how enterprises can develop and employ active learning capabilities to build emotional customer intelligence and strengthen empathetic relationships with their customers. This can be achieved by employing cust...
This IDC Survey focuses on the retail industry cut of our future of industry ecosystems data. Following the launch of our Future of Industry Ecosystems practice in January 2021, in May we fielded a global survey to 1,250 executives (CEO, bu...
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Analyst Location

United States


Green ICT and sustainability


Worldwide, North America

Team member of

IDC Retail Insights