Mar 2020 | IDC Link | Doc # lcUS46143120
By:
Leslie Hand
Vice President, IDC Retail Insights
The news that Amazon will sell the Amazon Go Just Walk Out technology to other retailers came in advance of widespread retail store closures due to COVID-19 governmental guidance. Ironically, there never has been a time when eliminating the...
Mar 2021 | Event Proceeding | Doc # DR2021_FoIE_LH
By:
Leslie HandVice President, IDC Retail Insights
These event proceedings were presented at IDC Directions in March 2021.Connected contactless operations, in step with the shopper journey, will maximize consumer experience, efficiency, transparency, and profit regardless of how many partne...
Feb 2021 | Taxonomy | Doc # US47436321
By:
Alan Webber
Program Vice President, Customer Experience, Gerry Brown
CX Research Director, European Software Group, Marc DeCastro
Research Director, Consumer Banking, David Reinsel
Sr. Vice President, Global Datasphere, IoT, Mobility, Security, Consumer, Semiconductors, Telecom, Client Computing and Imaging/Print/Document Solutions, Leslie HandVice President, IDC Retail Insights, Tom Mainelli
Group Vice President, Device & Consumer Research, David Myhrer
Research Vice President, Daniel-Zoe Jimenez
Associate Vice President, Digital Transformation (DX), Future Enterprise, and SMB
This IDC study provides IDC's future enterprise use cases for the future of customer and consumer as it seeks to support business strategy and success. This taxonomy is organized to mime strategic priorities that serve to define how line-of...
Feb 2021 | Tech Buyer Presentation | Doc # US47456421
By:
Leslie HandVice President, IDC Retail Insights
This IDC Tech Buyer Presentation examines customer engagement and loyalty strategies for touchless retail. The new normal requires continued investment in touchless omni-channel retail business to engage customers and drive customer lifetim...
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