Table of Contents

IDC FutureScape Figure

Figure: IDC FutureScape: Worldwide Digital Transformation 2021 Top 10 Predictions

Executive Summary

IDC FutureScape Predictions

Summary of External Drivers

Predictions: Impact on Technology Buyers

Prediction 1: The Economy Remains on Its Digital Destiny with 65% of Global GDP Digitalized by 2022 and Will Drive over $6.8 Trillion of Direct DX Investments for 2020–2023

Associated Drivers

IT Impact

Guidance

Prediction 2: By 2023, 75% of Organizations Will Have Comprehensive Digital Transformation Implementation Road Maps, from 27% Today, Resulting in True Transformation Across All Facets of Business and Society

Associated Drivers

IT Impact

Guidance

Prediction 3: By 2023, 60% of Leaders in G2000 Organizations Will Have Shifted Their Management Orientation from Processes to Outcomes, Establishing More Agile, Innovative, and Empathetic Operating Models

Associated Drivers

IT Impact

Guidance

Prediction 4: By 2025, Driven by Volatile Global Conditions, 75% of Business Leaders Will Leverage Digital Platforms and Ecosystem Capabilities to Adapt Their Value Chains to New Markets, Industries, and Ecosystems

Associated Drivers

IT Impact

Guidance

Prediction 5: While "Digital First" Prevails in Every Experience, 60% of Enterprises Will Invest Heavily in Digitalizing Employee Experience in 2021, Transforming the Relationship Between Employers and Employees

Associated Drivers

IT Impact

Guidance

Prediction 6: By 2021, at Least 30% of Organizations Will Accelerate Innovation to Support Business and Operating Model Reinvention, Fast-Tracking Transformation Programs to Future Proof Their Businesses

Associated Drivers

IT Impact

Guidance

Prediction 7: By 2022, the Majority of Companies Will Realize Greater Value by Combining Digital and Sustainability, Giving Rise to Digitally Driven and Sustainably Enabled Projects as the De Facto Standard

Associated Drivers

IT Impact

Guidance

Prediction 8: To Thrive in a Digital Supremacy Economy, 50% of Enterprises Will Implement the Organizational Culture Optimized for DX in 2025, Based on Customer Centric and Data Driven

Associated Drivers

IT Impact

Guidance

Prediction 9: By 2022, 70% of All Organizations Will Have Accelerated Use of Digital Technologies, Transforming Existing Business Processes to Drive Customer Engagement, Employee Productivity, and Business Resiliency

Associated Drivers

IT Impact

Guidance

Prediction 10: By 2023, 60% of G2000 Companies Will Build Their Own Business Innovation Platform to Support Innovation and Growth in the New Normal

Associated Drivers

IT Impact

Guidance

Advice for Technology Buyers

External Drivers: Detail

Accelerated Disruption — Crisis, Resilience, and Opportunity

Strategic Innovation — Shaping the Future Enterprise Today

The Next Normal — Adaptive Business and Operating Models

Intelligence Everywhere — Data Drives Action

Digital Platform — Ecosystems at Scale

Customer Engagement Redefined — Safe, Secure, and Sustainable Digital Experience

Work Transformation — Redefining Teams, Skills, and Leadership

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