TECH BUYER Oct 2021 - IDC FutureScape - Doc # US48312921

IDC FutureScape: Worldwide IT Industry 2022 Predictions

By: Rick VillarsGroup Vice President Worldwide Research, Sandra NgGroup Vice President, Practice Group, IDC Asia/Pacific, Alan WebberProgram Vice President, Customer Experience, Amita PotnisResearch Director, Future of Trust, Amy Loomis, Ph.D.Research Director, Future of Work, Holly MuscolinoResearch Vice President, Content Strategies and the Future of Work, Paul HughesResearch Director, Future of Connectedness, Jeffrey HojloResearch Vice President, Future of Industry Ecosystems & Product Innovation Strategies, Mary Johnston TurnerResearch Vice President, Future of Digital Infrastructure, Dave McCarthyResearch Vice President, Cloud and Edge Infrastructure Services, Susan G. MiddletonResearch Vice President, Flexible Consumption and Financing Strategies for IT Infrastructure, Lara GredenResearch Director, Platform as a Service (PaaS), Chandana GopalResearch Director, Future of Intelligence, Nancy GohringResearch Director, Future of Digital Innovation, Al GillenGroup Vice President, Software Development and Open Source, George MironescuSenior Research Manager, App Development and Delivery, Europe, Carla ArendSenior Program Director: Lead Analyst, Cloud in Europe, Leif EriksenResearch Vice President, Future of Operations, Robert ParkerSenior Vice President, Enterprise Applications, Data Intelligence, Services, and Industry Research, Thomas MeyerGeneral Manager and Group Vice President, IDC Europe, Philip CarterGroup Vice President, European Chief Analyst and WW C-Suite Tech Research Lead, Meredith WhalenChief Research Officer, IDC, Tom MainelliGroup Vice President, Device & Consumer Research, Serge FindlingVice President of Research, Digital Transformation, Avneesh SaxenaGroup Vice President, Domain Research Group, IDC Asia/Pacific

Table of Contents

IDC FutureScape Figure

Figure: IDC FutureScape: Worldwide IT Industry 2022 Top 10 Predictions

Executive Summary

IDC FutureScape Predictions

Summary of External Drivers

Predictions: Impact on Technology Buyers

Prediction 1: By 2024, Digital-First Enterprises Will Enable Empathetic Customer Experiences and Resilient Operating Models by Shifting 70% of All Tech and Services Spending to as-a-Service and Outcomes-Centric Models

Associated Drivers

Contributing/Complementary Predictions

IT Impact

Guidance

Prediction 2: By 2023, 40% of G2000 Will Reset Cloud Selection Processes to Focus on Business Outcomes Rather than IT Requirements, Valuing Access to Providers' Portfolios from Device to Edge and from Data to Ecosystem

Associated Drivers

Contributing/Complementary Predictions

IT Impact

Guidance

Prediction 3: By 2023, 80% of Enterprises Will Use AI-Assisted, Cloud-Linked Governance Services to Manage, Optimize, and Secure Dispersed Resources/Data, But 70% Will Not Achieve Full Value Due to IT Skills Mismatches

Associated Drivers

Contributing/Complementary Predictions

IT Impact

Guidance

Prediction 4: By 2022, 40% of Large Enterprises' IT Budgets Will Be Redistributed Due to Adoption of Integrated as-a-Service Bundles in Areas of Security, Cloud Platforms, Virtual Workspace, and Connectivity

Associated Drivers

Contributing/Complementary Predictions

IT Impact

Guidance

Prediction 5: By 2026, Industry Leaders Facing Systemic or Mandated Transitions in the Coming Decade Triple IT Spend for New Environments But Struggle to Achieve the Needed 6x Gains in IT Operational Efficiency

Associated Drivers

Contributing/Complementary Predictions

IT Impact

Guidance

Prediction 6: By 2024, 70% of G2000 Will Gain Twice as Much, in Terms of Meaningful Returns, on Tech Investments That Augment Employee/Customer Activities Compared with Ones That Automate Individual Processes

Associated Drivers

Contributing/Complementary Predictions

IT Impact

Guidance

Prediction 7: By 2025, Regional Divergences in Data Privacy, Security, and Placement/Use/Disclosure Mandates Will Force 80% of Enterprises to Restructure Their Data Governance Processes Built on an Autonomic Foundation

Associated Drivers

Contributing/Complementary Predictions

IT Impact

Guidance

Prediction 8: By 2023, 50% of G2000 Will Shift Half of Their New Technology Hardware/Connectivity Spending to Modernize and Reconceptualize In-Person Experiences for Customers and Employees in Their Own Locations

Associated Drivers

Contributing/Complementary Predictions

IT Impact

Guidance

Prediction 9: By 2025, 60% of G2000 Will Have Digital Sustainability Teams, Tasked with Assessing, Certifying, and Coordinating Use of Business and IT Sustainability Data and Analytic Platforms Offered by ICT Providers

Associated Drivers

Contributing/Complementary Predictions

IT Impact

Guidance

Prediction 10: By 2025, Public Enterprises' Valuations Will Be Based as Much on Confidence in Data Controls for Proper/Effective Use of Data as in Financial Controls, Focusing Increased Spend on Data-Centric Solutions

Associated Drivers

Contributing/Complementary Predictions

IT Impact

Guidance

Advice for Technology Buyers

External Drivers: Detail

Pervasive Disruption Continues — Volatility, Opportunity, and Resilience

Geopolitical Risk — Societal and Economic Tensions Irrupt

Cybersecurity and Risk — The Threat Environment Just Keeps Scaling

The Future Enterprise — Thriving in a Jungle of Agile Innovation

Embracing Digital First — New Strategies for Complexity and Ubiquity

The Velocity of Connectedness — The Future Is Data in Motion

Intelligence on Demand — Navigating the Torrent of Data

Digital Ecosystem — Thriving in a Multiplatform World

Globalization 2.0 — Shifting Strategies for Materials, Machines, and Workers

Environmental and Social Responsibility — A New Stakeholder-Driven Imperative

Workforce Outlook — Redefining Teams, Reinventing Models, and Rethinking Leadership

Engagement Reimagined — From Responsive to Anticipatory

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