Dorothy Creamer

Senior Research Analyst, Hospitality and Travel Digital Transformation Strategies

This IDC Market Glance offers a graphical representation of hospitality and travel systems through the lens of removing friction from the customer experience (CX). This market overview illustrates key segments of the overall infrastructure ...
This IDC study discusses our top 10 predictions for worldwide hospitality, dining, and travel for 2022."To withstand and rebound from the impact of the COVID-19 pandemic, hospitality, travel, and dining organizations have reached an inflect...
This IDC Web Conference features analysts Jon Duke and Giulio Raffaele, discussing how retailers are addressing the dramatic acceleration of digital transformation and how they plan to invest in retail core business processes and applicatio...
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Analyst Location

United States


North America

Team member of

IDC Retail Insights