IDC Techbrief: AI for CX Personalization

Feb 2019 | IDC TechBrief | Doc # EMEA44847819

By: Gerry BrownResearch Director, European Software Group, Philip CarnelleyAVP, European Software Group, Melissa FremeijerSenior Research Analyst, European Telecommunications and Networking, Andrea MinonneSenior Research Analyst, Customer Insights & Analysis

This IDC TechBrief discusses AI adoption in enterprises' CX personalization. AI adoption in the enterprise shows immense potential in customer-facing applications for driving superior customer experiences. Customer services, marketing, and ...

AI in a Nutshell: Opportunities and Challenges

Feb 2019 | Market Presentation | Doc # EMEA44555518

By: Andrea MinonneSenior Research Analyst, Customer Insights & Analysis

This IDC Market Presentation assesses key trends in artificial intelligence (AI) in Western Europe, including projected adoption, drivers, barriers, benefits, and challenges that AI can bring. Leveraging IDC's Semiannual Cognitive/Artificia...

2018年 IDC コグニティブ／AIシステム市場 ユースケース定義アップデート

Nov 2018 | Taxonomy | Doc # JPJ42858418

By: Marianne DaquilaResearch Manager, Cognitive Systems, David SchubmehlResearch Director, Cognitive/Artificial Intelligence Systems, Swati ChaturvediSenior Market Analyst, Nikhil AnandManager, Measurement & Forecasting Practice, Lubomir DimitrovSenior Research Analyst, Software, Bulgaria, Takashi ManabeGroup Director, Software & Security / IT Spending, IDC Japan, Roberto MembrilaAnalyst, ROC, Latin America, Eman ElshewySenior Research Analyst, Jonathan LeungSenior Market Analyst, Gabriele RobertiResearch Manager, European Industry Solutions, Customer Insights & Analysis, Jebin GeorgeProgram Manager, Insights, MEA, Andrea MinonneSenior Research Analyst, Customer Insights & Analysis

IDCでは、コグニティブ／AI（Artificial Intelligence：人工知能）システム市場の規模／予測を提供する手段として「Worldwide Semiannual Cognitive/Artificial Intelligence（AI） Systems Spending Guide」を発行している。本調査レポートでは、「Worldwide Semiannual Cognitive/Artificial Intelligence（AI） Systems Spen...