target audience: TECH BUYER  Publication date: Oct 2022 - Document type: IDC FutureScape - Doc  Document number: # US48655022

IDC FutureScape: Worldwide Retail 2023 Predictions


  • Filippo Battaini Loading
  • Ananda Chakravarty Loading
  • Leslie Hand Loading
  • Margot Juros Loading
  • Ayush Narain
  • Jordan K. Speer Loading
  • Ornella Urso Loading


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This IDC study provides IDC's 2023 top 10 predictions for retail.

Leslie Hand, group vice president, IDC Retail and Financial Services, emphasized, "Retailers are not investing in small step changes to their portfolios — they are digitally transforming and investing in the massive scale and speed of digital, cloud-based, connected, AI-driven, and sensor-driven automation. We are in the middle of a customer-led, technology-enabled revolution in retail."


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