target audience: TECH BUYER Publication date: Oct 2023 - Document type: IDC PlanScape - Doc Document number: # US51262223
IDC PlanScape: Generative AI to Reduce Effort and Improve Productivity
This IDC PlanScape provides business and technology leaders guidance regarding the adoption of GenAI technology for the purpose of reducing the level of effort in creating, accessing, or sharing content, documents, code, or knowledge within the organization. The business value or outcome of this investment is to improve productivity and streamline the experience to purchase products/services or complete a task by internal or external users. It will describe the key evaluation criteria, use cases, risks, and success measures in deploying, implementing, and managing GenAI tools.
“There is a triad of employees, developers, and customers that want to use generative AI tools to make their tasks easier,” said Marci Maddox, research vice president, Persuasive Content and Digital Experience Strategies at IDC. “As industries transition to use GenAI to automate or augment every process, project, or interaction, the measure of success will be in improving productivity and reducing the level of effort to complete the task in a secure, compliant, and trustworthy manner.”