TECH BUYER Oct 2019 - IDC FutureScape - Doc # US45569118

IDC FutureScape: Worldwide Digital Transformation 2020 Predictions

By: Philip CarterPhilip Carter, Group Vice President, European Chief Analyst and WW C-Suite Tech Research Lead, Lianfeng WuVice President, Chief Research Analyst, Dan VessetGroup Vice President, Analytics and Information Management, Eileen SmithProgram Vice President, Customer Insights & Analysis, Craig SimpsonSenior Research Manager, Customer Insights & Analysis, Swapnil ShendeSenior Market Analyst, Joseph C. PucciarelliGroup Vice President & IT Executive Advisor, Kevin ProutyGroup Vice President, Energy and Manufacturing Insights, Robert ParkerSenior Vice President, Enterprise Applications, Data Intelligence, Services, and Industry Research, Tony OlvetGroup Vice President, Research, Adelaide O'BrienResearch Director, Government Digital Transformation Strategies, Gard LittleVice President, Global Services Markets and Trends, Sandra NgGroup Vice President, Practice Group, IDC Asia/Pacific, Megha KumarResearch Director, Software and Cloud Services, Ritu JyotiProgram Vice President, Worldwide Artificial Intelligence and Automation Research Practice, Global AI Research Lead, Daniel-Zoe JimenezAssociate Vice President, Digital Transformation (DX), Future Enterprise, and SMB, Jordan JewellResearch Manager, Digital Commerce and Enterprise Applications, Leslie HandVice President, IDC Retail Insights, Oscar GuzmanConsulting Manager, Latin America, Jorge GomezDirector, Enterprise Solutions, Mexico, Shawn FitzgeraldResearch Director, Digital Transformation Strategies, Serge FindlingVice President of Research, Digital Transformation, Lynne DunbrackGroup Vice President, Yukiharu YorifujiResearch Vice President, IDC Japan

Table of Contents

IDC FutureScape Figure

Figure: IDC FutureScape: Worldwide Digital Transformation 2020 Top 10 Predictions

Executive Summary

IDC FutureScape Predictions

Summary of External Drivers

Predictions: Impact on Technology Buyers

Prediction 1: By 2024, Leaders in 50% of G2000 Organizations Will Have Mastered "Future of Culture" Traits Such as Empathy, Empowerment, Innovation, and Customer and Data Centricity to Achieve Leadership at Scale

Associated Drivers

IT Impact

Guidance

Prediction 2: By 2022, Empathy Among Brands and for Customers Will Drive Ecosystem Collaboration and Co-Innovation Among Partners and Competitors That Will Drive 20% Collective Growth in Customer Lifetime Value

Associated Drivers

IT Impact

Guidance

Prediction 3: By 2024, with Proactive, Hyperspeed Operational Changes and Market Reactions, AI-Powered Enterprises Will Respond to Customers, Competitors, Regulators, and Partners 50% Faster than Their Peers

Associated Drivers

IT Impact

Business Impact

Guidance

Prediction 4: By 2023, 50% of Organizations Will Neglect Investing in Market-Driven Operations and Will Lose Market Share to Existing Competitors That Made the Investments, as Well as to New Digital Market Entries

Associated Drivers

IT Impact

Guidance

Prediction 5: By 2021, New Future of Work Practices Will Expand the Functionality and Effectiveness of the Digital Workforce by 35%, Fueling an Acceleration of Productivity and Innovation at Practicing Organizations

Associated Drivers

IT Impact

Guidance

Prediction 6: By 2023, DX Spending Will Grow to Over 50% of All ICT Investment from 36% Today, with the Largest Growth in Data Intelligence and Analytics as Companies Create Information-Based Competitive Advantages

Associated Drivers

IT Impact

Guidance

Prediction 7: By 2025, 80% of Digital Leaders Will Devise and Differentiate End-Customer Value Measures from Their Platform Ecosystem Participation, Including an Estimate of the Ecosystem Multiplier Effects

Associated Drivers

IT Impact

Guidance

Prediction 8: By 2020, 60% of Companies Will Have Aligned Digital KPIs to Direct Business Value Measures of Revenue and Profitability, Eliminating Today's Measurement Crisis Where DX KPIs Are Not Directly Aligned

Associated Drivers

IT Impact

Guidance

Prediction 9: Driven Both by Escalating Cyberthreats and Needed New Functionality, 65% of Organizations Will Aggressively Modernize Legacy Systems with Extensive New Technology Platform Investments Through 2023

Associated Drivers

IT Impact

Guidance

Prediction 10: By 2023, Enterprises Seeking to Monetize Benefits of New Intelligence Technologies Will Invest Over $265 Billion Worldwide, Making DX Business Decision Analytics and AI a Nexus for Digital Innovation

Associated Drivers

IT Impact

Guidance

Advice for Technology Buyers

External Drivers: Detail

The Age of Innovation: Driving the Future Enterprise

Description

Context

Accelerated Disruption: Navigating Business Challenges as Volatility Intensifies

Description

Context

The Platform Economy: Competing at Hyperscale

Description

Context

Intelligence Everywhere: AI's Opportunity and Implications

Description

Context

Rising Customer Expectations: More Convenience, Customization, and Control

Description

Context

The Future of Work: Agile, Augmented, Borderless, and Reconfigurable Description

Context

Economies of Intelligence: AI, Human, and Organizational "Learning" Fuels Asymmetrical Advantage

Description

Context

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