Alison Close
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This IDC Link reviews Concentrix's announcement to combine with Webhelp by the end of 2023. This move will diversify the client list, help expand into new and attractive locations, and expand the breadth of niche services and digital capabi...
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This IDC Survey leverages data from IDC's 2023 Worldwide Customer Care Business Process Services Survey and examines how global buyers of customer care business process services expect customer care/support to look like in the metaverse. Th...
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This IDC Perspective discusses AI transformation of services and related engagement models and employee impact. The proliferation of AI has surged through multiple aspects of business operations. From IT operations and management to line-of...
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This Tech Buyer Presentation describes 14 AI/GenAI use cases providers and buyers are implementing. GenAI and AI buyers understand that the service providers they hire to produce outcomes for their businesses are using these services to aug...
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Delivering Insight-Led Procurement with WNS Procurement Powered by The Smart Cube
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IDC MarketScape: Worldwide Enterprise Analytics and AI Business Process Services for Finance and Accounting 2024 Vendor Assessment
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IDC MarketScape: Worldwide Enterprise Analytics and AI Business Process Services for Procurement 2024 Vendor Assessment
More results for Planned Research