target audience: TECH BUYER  Publication date: Mar 2024 - Document type: Tech Buyer Presentation - Doc  Document number: # US51033724

How the Internal AI Transformation of Service Providers Impacts the Value They Deliver to Buyers


  • Bill Latshaw Loading
  • Abhishek Mukherjee Loading
  • Alison Close Loading
  • Erin Hichman Loading
  • Estelle Quek Loading
  • Jennifer Hamel Loading
  • Leslie Rosenberg Loading
  • Melih Murat Loading
  • Peter Marston Loading
  • Rob Brothers Loading


  • 30 slides

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This Tech Buyer Presentation describes 14 AI/GenAI use cases providers and buyers are implementing. GenAI and AI buyers understand that the service providers they hire to produce outcomes for their businesses are using these services to augment their capabilities. This Tech Buyer Presentation is meant to better inform buyers how service providers that use AI to transform their own organizations can provide transformational outcomes for buyers.

The use cases are grouped by the level of AI-based automation of each use case from:

  • Human led, AI supported
  • AI led, human supported
  • AI led, human governed

The scale is meant to show the range of automation and approach but does not imply less or more human interaction is a good thing as that determination is based on the tool's context within an organization.

What buyers will take away from this material are the following:

  • Offers insight into how providers utilize AI/GenAI tools internally
  • Provides useful metrics for understanding the impact AI tools might have for tech buyers
  • Shares information on the types of AI/GenAI tools providers and buyers are implementing by showcasing their experience with them
  • Shares insights that will support buyers' own AI/GenAI implementation journeys


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