Melinda-Carol Ballou

Research Director, Agile ALM, Quality & Portfolio Strategies

This IDC Perspective addresses strategies and opportunities to analyze and improve contact center quality, performance, and execution on which businesses urgently rely for digital innovation and for customer and client outreach support. Thi...
This IDC Market Perspective discusses GitHub's developer productivity tools and related announcements made at GitHub Universe 2021."GitHub Universe 2021 featured a bevy of announcements that underscored GitHub's interest in creating a compr...
This IDC study updates the previous forecast published in Worldwide Application Performance Management Software Forecast, 2020–2024 (IDC #US46891620, October 2020)."The worldwide application performance management software market achieved a...
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Analyst Location

United States


Software, Services


Worldwide, North America