This IDC study discusses worldwide customer experience services market shares for 2020."The pressure of sudden consumer and business change caused by the COVID-19 pandemic created huge challenges for CX services vendors in what was already ...
This IDC study provides IDC's 2023 top 10 predictions for chief marketing officers (CMOs)."Early indicators show we have entered the next era of digital. B2C and B2B brand experiences and engagement have shifted to a third dimension that ex...
IDC PeerScape: Practices to Drive Customer Experience Using Professional Services Suppliers
This IDC PeerScape focuses on four main areas of challenge and discusses the solutions to these challenges. These areas are misalignment of priorities and lack of collaboration between IT teams and the "mainstream" business, particularly du...
PwC Analyst Day 2022
What CX Services Buyers Should Look for in 2023
Worldwide CX Services Forecast, 2022–2026
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