TTEC Launches a Pioneering DEI AI Bot to Help with Uncomfortable Conversations
May 2021 | IDC Link | Doc # lcUS47653321
By:
Douglas Hayward
Research Director, Worldwide Digital Strategy and Agency Services, Bjoern Stengel
Senior Research Analyst, Worldwide Business Consulting & Sustainability/ESG Services, Shawn Fitzgerald
Research Director, Digital Transformation Strategies, David Wallace
Research Director, Customer Intelligence and Analytics, Laura Becker
Research Manager, Employee Experience & Sustainability/ESG Services
TTEC launched Humanify DEI+ BOT, an artificial intelligence (AI)–powered family of bots, to help organizations train their employees in sensitive issues around race, gender, sexual orientation, religion, age, disability, and mental health. ...
