Enterprise Applications and Digital Commerce Team

Mickey North Rizza

Group Vice-President, Enterprise Software

Kevin Permenter

Research Director, Financial Applications

Eric Newmark

Group Vice President & General Manager of IDC’s SaaS, Enterprise Software, and Worldwide Services Division

Daniel-Zoe Jimenez

Vice President, Digital Innovation, CX & Software, DNB/Start-ups, SMBs, Consumer and Channels Research

New Research


  • By:  Kevin Permenter Loading

    This IDC study examines a five-year forecast for the worldwide accounts receivable applications market."In an era where digital transformation accelerates, the integration of AI and blockchain in accounts receivable heralds a new dawn of ef...
  • By:  Kevin Permenter Loading

    This IDC study examines the worldwide treasury and risk management applications market."Generative AI is set to revolutionize treasury management, automating tasks and optimizing financial operations. Despite challenges, its potential for e...
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    • Kevin Permenter Loading
    • Jordan Steele Loading
    This IDC study provides a five-year forecast for the travel and expense management software market.“Every business is a people business, and providing flexibility in how your employees can work and travel makes you better able to keep top p...
  • By:  Kevin Permenter Loading

    This IDC study examines the market shares of the leading vendors in the accounts payable applications market."In an era where efficiency and strategic financial management are paramount, the integration of AI and machine learning in account...
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    • Kevin Permenter Loading
    • Jordan Steele Loading
    This IDC study reviews the competitive market for travel and expense (T&E) management software for 2023."In a world in which digital meetings were poised to dominate, the unexpected resurgence of business travel heralds a new chapter, e...
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    • Kevin Permenter Loading
    • Jordan Steele Loading
    This IDC study examines the worldwide market for corporate tax management applications."The landscape of global business and tax compliance is becoming increasingly complex, driven by the growth in tax regulations and the digital economy. O...
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    • Kevin Permenter Loading
    • Jordan Steele Loading
    This IDC study examines the market for corporate tax management applications."In an era where digital transactions redefine boundaries, the future of tax compliance is unmistakably veering toward e-invoicing and digital innovations. This ev...
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    • Kevin Permenter Loading
    • Jordan Steele Loading
    This IDC study examines the market shares of the leading vendors in the accounts receivable (AR) applications market."In 2023, the paradigm of accounts receivable shifted from mere payment collection to crafting personalized customer paymen...
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    • Kevin Permenter Loading
    • Jordan Steele Loading
    This IDC study examines a five-year forecast for the worldwide accounts payable applications market."Embrace the future of finance: Transform your accounts payable from a back-office function into a strategic hub. Leverage AI and embedded p...
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    • Eric Newmark Loading
    • Mickey North Rizza Loading
    • Marci Maddox Loading
    • Aly Pinder Loading
    • Gerry Murray Loading
    • Roger Beharry Lall Loading
    • Sudhir Rajagopal Loading
    • Mary Wardley Loading
    • Heather Hershey Loading
    • Michelle Morgan Loading
    • Lou Reinemann Loading
    • Tapan Patel Loading
    • Nadia Ballard Loading
    • Simo Balghannou Loading
    This IDC Market Presentation provides application vendor ratings by 13 application areas from IDC's 2024 CX Path Survey. IDC's 2024 CX Path program polled 2,500 respondents across 5 continents and 12 countries to collect information on CX a...

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