target audience: TECH BUYER  Publication date: Mar 2024 - Document type: IDC Perspective - Doc  Document number: # US51906624

The AI Transformation of Services


  • Jennifer Hamel Loading
  • Bill Latshaw Loading
  • Peter Marston Loading
  • Courtney Munroe Loading


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This IDC Perspective outlines IDC's point of view on how artificial intelligence (AI) is transforming the services industry. The document draws upon analyst insights across multiple services markets, as well as buyer survey research around expectations for providers using AI in services delivery and assisting organizations with their own AI transformations. This IDC Perspective provides advice for IT leaders considering how best to work with services providers in the AI Everywhere era.

"While providers across the services market see growth opportunity in supporting their customers' AI transformation initiatives, they are also undergoing transformation themselves," says Jennifer Hamel, research director, Enterprise Intelligence Services at IDC. "This experience may prove useful for organizations looking for guidance around what it will take to adopt AI successfully."


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