Customer Relationship Management (CRM) Team

Mary Wardley

Program Vice President, Customer Care and CRM

Vladimir Kroa

Associate Vice President, Sustainability

Daniel-Zoe Jimenez

Vice President, Digital Innovation, CX & Software, DNB/Start-ups, SMBs, Consumer and Channels Research

New Research


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    • Dhiraj Pramod Badgujar Loading
    • Daniel-Zoe Jimenez Loading
    The IDC Market Note discusses Dynatrace’s launch of its AI Observability and Data Observability offerings, designed for large language models (LLMs) and generative AI. The offerings aim to enhance data quality and reduce false positives, wh...
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    • Aly Pinder Loading
    • Gaia Gallotti Loading
    • Lavanya Jindal Loading
    • Mary Wardley Loading
    This IDC Tech Buyer Presentation describes examples of key business function use cases specific to the customer service function within the IDC Generative AI Use Case Taxonomy research. IDC defines a use case as a business-funded initiative...
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    • Dhiraj Pramod Badgujar Loading
    • Daniel-Zoe Jimenez Loading
    This IDC Survey Spotlight examines the important application performance management (APM) capabilities considered by enterprises in the Asia/Pacific market.The survey results were tabulated from IDC's 2023 Asia/Pacific Software Survey. In t...
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    • Lavanya Jindal Loading
    • Daniel-Zoe Jimenez Loading
    This IDC Survey is based on the Asia/Pacific set of marketing respondents of IDC's Worldwide C-Suite Tech Survey, conducted in fall 2023. The overall Asia/Pacific (including Japan) (APJ) set is of 295 respondents, while there are 35 APJ mar...
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    • Mickey North Rizza Loading
    • Simon Ellis Loading
    • Daniel-Zoe Jimenez Loading
    This IDC Tech Buyer Presentation is focused on assessing the readiness of an organization to move toward becoming an experience-orchestrated (X-O) business. An experience-orchestrated business uses AI-enabled technology to optimize journeys...
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    • Supriya Deka Loading
    • Daniel-Zoe Jimenez Loading
    This IDC Presentation provides a comprehensive overview of the evolving dynamics, challenges, and opportunities in venture capital (VC) funding for digital-native businesses (DNBs) in the Asia/Pacific region, guiding stakeholders in navigat...
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    • Mickey North Rizza Loading
    • Bo Lykkegaard Loading
    • Daniel-Zoe Jimenez Loading
    • Robert Parker Loading
    SAP recently announced its 4Q23 and full-year 2023 results. All results discussed in this document will be non-IFRS at constant currencies unless otherwise specified, and all SAP outlook numbers are in constant currency.
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    • Diego Anesini Loading
    • Rob Brothers Loading
    • Zachary Chertok Loading
    • Ruthbea Yesner Loading
    • Amy Cravens Loading
    • Joe Dignan Loading
    • Eren Eser Loading
    • Melvie Espejo Loading
    • Carlos Gonzalez Loading
    • Sean Graham Loading
    • Katharina Grimme Loading
    • Heather Hershey Loading
    • Zuzana Kovacova Loading
    • Stephanie Krishnan Loading
    • Vladimir Kroa Loading
    • Susan G. Middleton Loading
    • Sandeep Mukunda Loading
    • Reid Paquin Loading
    • Aly Pinder Loading
    • Curtis Price Loading
    • Patrick Reymann Loading
    • Angela Salmeron Loading
    • Ko Shikita Loading
    • Jordan K. Speer Loading
    • Bjoern Stengel Loading
    • Grace Trinidad Loading
    • Dan Versace Loading
    • John Villali Loading
    • Jim Westcott Loading
    • Gentaro Yuki Loading
    本IDC研究报告介绍2024年可持续发展/ESG十大预测。"全球各地的企业普遍感受到了应对不断变化的可持续发展要求和新的监管环境带来的压力。他们的应对节奏不同,可持续发展转型成熟度也各不相同,因此他们在战略制定、组织和文化变革、运营调整和技术使用等方面面临的挑战也各不相同。无论您处于发展进程的哪个阶段,IT都是实现转型和通过企业可持续发展实践创造价值的关键推动力,了解如何充分利用技术进入下一阶段非常重要。"IDC Sustainable Strategies and Tech...
  • By:  Vladimir Kroa Loading

    This IDC Survey takes a deep dive into the role that sustainability plays in the context of IT infrastructure planning and procurement. While global in nature, the survey data and analysis also provide details by region, industry, and respo...
  • By:  Vladimir Kroa Loading

    This IDC Survey Spotlight focuses on a specific question from IDC's Global Sustainability Maturity and Readiness Survey, 2023, conducted in the Fall. The Spotlight takes a deep look into how enterprises and organizations in various industri...

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