By 2026, 75% of enterprises will implement agentic artificial intelligence (AI)–enabled cloud communications APIs, impacting the use of communications and collaboration with enhanced personalization and automation.

Driven by the potential of autonomous operations, by 2029, 30% of factories will configure and manage control systems centrally utilizing open, virtualized, and software-defined automation platforms.

This IDC MarketScape examines the evolution of enterprise governance, risk, and compliance (GRC) as organizations recalibrate from static control functions to an agile, business-run operating model for resilience.

Enterprise SaaS providers are repositioning their marketplaces from product catalogs toward operational integration points where AI agents execute automated workflows within core systems.

This IDC study represents a vendor assessment of the 2025-2026 Salesforce implementation services market through the IDC MarketScape model.

For more than 10 years, a major U.S.-based healthcare solution provider has enabled its end customers with HIPAA-compliant communication and collaboration systems to improve the efficiency and effectiveness of their medical facilities in the United States.

In 2023, IDC and Aera Technology’s paper What Every Executive Needs to Know About AI-Powered Decision Intelligence described how leading enterprises were beginning to transform their decision-making processes through AI.

The digital AI world is here, and organizations are reviewing their enterprise application portfolios to ensure the software and vendor capabilities enable their AI strategy.

The perimeter didn’t vanish; it moved. In today’s hybrid, multicloud world, identity is the new control point for every interaction, whether it’s a human logging in or an AI agent making decisions.

Enterprise IT organizations and C-level leaders increasingly use modern private cloud operating models to deliver agility, resilience, and control while maintaining regulatory and financial advantages on premises.