Enterprise AI has shifted from an aspirational talking point in boardrooms to a set of immediate, high-stakes decisions about data, infrastructure, and operating models.

Across the globe and in every industry, CIOs and IT managers are planning new approaches to device management as they prepare their workforce for the “AI everywhere” era.

Significant volatility and uncertainty have been the hallmarks of 2025. Driving this disruption is a complex interplay of factors such as ongoing tensions between tariffs and nonmonetary trade barriers, persistent liquidity shortages in global markets, and the looming prospect of dedollarization. Consumer and business sentiments also do not match the realities of hard economic data, making it more difficult for finance executives to plan.

Procurement is under pressure. Disruptions in global supply chains, increasing regulatory complexity, and mounting cost control expectations have shifted how organizations prioritize technology investments.

Across the retail environment, a constant stream of promotions and messages inundates consumers. To cut through this noise and foster sustainable growth, brands must move beyond generic, disjointed campaigns and adopt a more sophisticated, data-driven approach to personalized and relevant customer engagement.

IDC conducted four in-depth interviews with Dialpad customers across diverse implementations and industries to examine the business value that organizations achieved through deploying Dialpad Connect, Dialpad Support, and/or Dialpad Sell to modernize call center operations, efficiency, and management.

This IDC infobrief summarizes the opportunities and challenges the manufacturing industry faces in adopting agentic AI, highlighting the connectivity and data access required to be successful.

Across industries, organizations face mounting challenges in transforming operations while balancing efficiency, compliance, and customer expectations. IDC frames these under the banner of seamless, intelligent, and secure work, which emphasizes the integration of technology, processes, and people around shared priorities.

AI and IoT are converging to reshape industrial operations, enabling smarter, faster, and more autonomous decision-making. This InfoBrief explores how organizations are adopting AIoT to drive efficiency, innovation, and competitive advantage

This IDC InfoBrief explores how manufacturers currently balance strategic and operational priorities amid geopolitical and economic uncertainty, emphasizing the role of data and AI