Jim Westcott is a Research Manager for the Canadian Application Solutions program. In this role Jim manages IDC's research on enterprise applications and application services. For the past several years Jim's research has primarily focused on outsourcing, including global sourcing, transformational BPO and application outsourcing. From an organizational standpoint, Jim leads the development and launch of managed services and BPO research initiatives and special studies. In doing so, he works closely with a global team of analysts who support outsourcing research in a broad range of segments, including managed IT services, CRM and Customer Care, Procurement, HR, Finance/Accounting, Learning, Engineering, and others. Jim Westcott provides expert opinion, market research and analysis, competitive intelligence, and consulting to IT services and technology providers.
Prior to joining the IDC Canada team, Jim Westcott earned a Bachelor degree from the University of Toronto. Jim also holds a post-graduate diploma in applied research design and methodology.