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Analyst Spotlight
Bill Keyworth
Vice President of Research, IT Operational Excellence
Bill Keyworth’s research on IT Operational Excellence and performance metrics helps technology leaders effectively broker, integrate and manage the technical, business, & customer-facing services essential to successful DX.
See Q&AWhat do you see as the number one change in development and usage of IT metrics and KPIs in the next two years?
The rapid and decisive migration from traditional IT metrics, focused on infrastructure performance and application efficiency, to KPIs oriented to IT’s contribution of value to business outcomes will be one of the most visible differentiators between surviving and thriving IT organizations. IT’s success within the context of digital transformation will be calculated by IT’s capacity to measurably collaborate with thirdparty service providers, outside suppliers and the enterprise’s lines-of-business
What is a typical pain point that you help customers deal with?
The most visible pain within IT Operations is the confusion (…and sometimes resentment) created by the new rules of the IT game as dictated by digital (business) transformation. Individuals and organizations that have not been required or empowered to step up to these new rules of using digital technologies for business initiatives are at sea in a fast-changing IT environment, and struggling to determine what to do next or “first” to effect the needed changes within their own IT shops.
Analyst Quote
AR is essential to the functioning of the company in many ways. More and more companies are realizing that AR also plays a role in the overall customer experience for B2B companies.
Permenter, Kevin
Research Manager, Enterprise Applications
Doc# US44754719Sign up to receive updates on the changing landscape for technology and Digital Transformation.
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Program Vice President, Software and Hardware Support and Deployment Services
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Research Manager, Finance and Accounting, BPaaS, and Analytics Services
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Senior Research Analyst, Enterprise Communications Infrastructure, Unified Communications & Collaboration (UC&C)
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Research Director, Application Development, Testing, and Management Services
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Research Vice President, Content Technologies and Document Workflow
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Group Vice President, Infrastructure Platforms and Technologies
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Program Vice President, Enterprise Applications and Digital Commerce
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