Future of Connectedness
Create pervasive and seamlessly connected experiences
The Future of Connectedness
The Future of Connectedness examines the role and impact of connectivity as organizations follow the digital-first path. The Future Enterprise must address unevenness in connectivity across different environments and locations as employees, customer, and partners increasingly look for – and expect – digital experiences supported by ubiquitous, reliable and robust connectivity.
Connectivity: The Common Denominator
The connected enterprise sits at the intersection of four agility cornerstones, each with its own challenges and solutions.
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Inside The Future of Connectedness graphic description
The text, "Data in Motion," appears in the center of the diagram, surrounded by five elements -- Consume, Create, Connect, Contextualize, and Comply. The next concentric layer includes the following four text strings -- People, Things, Processes, and Applications. The outer layer includes four elements with the following text -- "Scalable, Secure Access Anytime, Anywhere," "Business Continuity & Reliability," "Real-Time Insights," and "Pervasive Digital Experiences."
There are several elements to consider when thinking about connectivity and the role it plays in a digital-first strategy. IDC’s Future of Connectedness framework is made up of three separate but interdependent layers that must interact seamlessly and continuously.
The Cycle of Data
Actions taken when data is in motion but require agile, autonomous, pervasive, secure, and resilient connectivity.
Data Consumers
Consumers are the people, processes, applications, and things that use the data in motion.
Connectivity-Driven Outcomes
Business outcomes are achieved when data move seamlessly and provide value to organizations and individuals.
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At the Intersection of Agility: The Connected Enterprise graphic description
A circular diagram with the Future of Connectedness logo in the center, surrounded by four elements with the following text: Improve business performance to strengthen competitive position," "Improve workforce efficiency and automation," 'Increase revenue thrugh intelligent operations," and "Empower partner involvement to grow revenue." The outer layer highlights four text elements -- "Value Chain Agility," "Business Agility," "Operational Agility," and "Customer Agility"
Successful connectedness strategies can unlock agility across organizations. IDC has identified four areas of agility, which map to the ways business processes become more efficient, workforces become more empowered, customer interactions are handled more intelligently, and entire value chains interact more seamlessly.
Business Agility
Agile networks and IT systems can share, leverage, and gain value from data through integration and open APIs, eliminating manual, siloed processes and improving business readiness.
Operational Agility
Business and IT staff that stay connected anywhere and interact digitally through communication channels for data sharing and collaboration will reap significant benefits and increase productivity.
Customer Agility
Consistent communications, connectedness, and data sharing across traditional and digital channels ensure accurate product targeting and problem solving, as well as real-time data insights that guide selling and customer interactions.
Value Chain Agility
Data sharing creates more optimized business processes and helps accelerate new business opportunities. Agility is achieved when the supply chain is as important as distribution, creation is as important as marketing, and servicing is as important as selling.