Future of Operations

Use data-driven operations
to improve decision-making

The Future of Operations

Today, operations tends to be hierarchical and highly dependent on local expertise, rigid processes, and reactive decision making that is undermined by errors in the chain of communications. Operations constantly makes trade-offs between different objectives, including efficiency, productivity, quality, safety, reliability, and sustainability.

Guided by a digital-first strategy, organizations will become flatter, with a single source of truth as they leverage operational data to optimize and drive better, more timely decision-making, which can be defined as data-driven operations (DDO). With better, more contextualized data that is widely accessible, organizations will gain more visibility and predictability of operations, empowering employees to make decisions rapidly and confidently with less oversight.

Improving Decision-Making Through Data-Driven Operations

With better, more contextualized data, organizations will gain more visibility and predictability of operations, empowering employees to make decisions rapidly and confidently with less oversight.

Cloud usage has become a key indicator of how effectively organizations leverage operational data to drive decisions. IDC survey data shows a clear connection between putting operational data in the cloud and improved decision making. A scalable technology management approach that is capable of managing multicloud, hybrid deployments while addressing the need to vet application updates and technology changes made in operations – on both a technology and organizational level – will set enterprises up for success in the Future of Operations.

Effective operational data management is essential to achieving operational excellence. Modern operational data management strategies enable organizations to realize the full value of advanced data analysis tools, helping draw out new insights while fostering collaboration. Organizations that commit the necessary resources to enhancing their operational data management processes will position themselves for success well into the future.

The promise of artificial intelligence (AI) and machine language (ML) initiatives has led many organizations to simply throw all data into repositories while assuming it can be effectively and efficiently analyzed without adding context and meaning. But as IDC’s survey data reveals, most of these undertakings have fallen short.

OT has historically been the driving force for improvements in operations. Now, as traditional approaches to data and analytics reach their limits, there is a growing expectation that AI will deliver the next round of performance improvements. And,as the pressure to adopt AI within operations continues to gain momentum – driven by broader hype around AI’s successes in the B2C world – technology providers are launching AI-driven solutions to support a growing number of AI-based projects.

Future success will require approaches that recognize the unique challenges of deploying AI in an operations context. Technology-driven organizations with operational data management mastery will be well positioned to leverage AI as it matures to a point where it consistently enables more successful deployments.

Resources

Learn more about IDC’s Future of Operations research

Modernizing Edge Infrastructure for Digital-First Operations

 about Modernizing Edge Infrastructure for Digital-First Operations Download eBook

Is AI Delivering Performance Improvements in Operations? IDC Survey Says...

 about Is AI Delivering Performance Improvements in Operations? IDC Survey Says... Download eBook

Data-Driven Operations (DDO) and the Pursuit of Operational Excellence

 about Data-Driven Operations (DDO) and the Pursuit of Operational Excellence Download eBook

Operational Excellence and Resilience: The Critical Role of Data

 about Operational Excellence and Resilience: The Critical Role of Data Download eBook

Video: Learn how IDC can help you prepare for the Future of Operations.

The Evolving Role of Cloud and Edge in Operational Technology

 about The Evolving Role of Cloud and Edge in Operational Technology Download eBook

Research Programs and Custom Solutions

Future of Operations: Research Programs

IDC’s Future of Operations Agenda offers thought leadership and advice on key challenges organizations face when identifying and addressing operations requirements for the digital enterprise.


Future of Operations Core Research programs provide business leaders with the insights and guidance needed to align technology investments with business strategy. Core Research programs include:


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Future of Operations: Custom Solutions

IDC’s Future of Operations research and custom offerings help you position your solutions to solve today’s complex customer challenges.


  • Custom Analytics – Identify opportunities to address customer requirements and challenges by segmenting the market using IDC’s Future of Operations framework
  • Thought Leadership – Amplify your message and become a trusted Future of Operations advisor and solution provider.
  • Business Value – Demonstrate customer and business value of your IT solution.
  • Sales Enablement – Sell more effectively and identify new monetization opportunities in partner ecosystems.

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