Agile Value Management for Coöperatie DELA
About the Customer
Coöperatie DELA is originally a funeral insurer and caretaker from Eindhoven, founded on March 11, 1937, as the funeral association Draagt Elkander’s Lasten. As of 2019, Coöperatie DELA comprised 21 crematoria and 54 funeral homes in the Netherlands, as well as 3 crematoria and 59 funeral homes in Belgium.
Unlike other insurance offerings, most funeral policies from the DELA cooperative don’t pay out in cash. Instead, the funeral can be arranged entirely according to the insured’s wishes, with specific terms on how it is paid for.
Summary
Agile practices in application development have seen massive adoption over recent years.
Coöperatie DELA is at the forefront of maturing Agile application development and quality assurance practices. The IDC Metri Agile Value Management (AVM) service measures the value produced, including the product quality, created by Agile and/or DevOps teams using standardized metrics. This allows us to compare and benchmark team performance and product quality. In this customer story we show how Agile Value Management was used to measure and improve the team performance of an external (and partly nearshore) team that develops and maintains the Reservation System of DELA.
Periodic measurements show a gradual and significant improvement of both team performance (compared to market averages) and the quality of the application. Overall Agile Value Management provides the benefit of code quality improvement to manage productivity, delivery speed and cost efficiency of development teams.
