IT Service Cost Management

Improve Technology Cost and Performance Delivery through Peer and Outsourced Services Benchmarking

IT organizations struggle with duplication of services, tech debt, high cost, and inefficiency. Many IT leaders are challenged in demonstrating value to the business and validating their budgets. IDC benchmarks the cost efficiencies of your internal technology services (or parts) against peer organizations or outsourced options to drive change.

3 weeks
Your Involvement

How We Bring You the Value Our Competitors Don't?

Enterprise technology proliferates, whether due to mergers, new services, product requirements, or to meet unique divisional requirements and performance assessments, aggregating results into broad categories. Rapid growth and diversity of IT technology causes proliferation and duplication over time. Technology leadership often loses visibility over IT services offered, which drives duplication, increased expense, technology debt, and inefficiency.

Other consultancies deliver top-down cost and performance assessments, which means they aggregate results into broad categories. This means that specific areas of high cost and efficiency are hidden by averaging into a broad category. Your infrastructure costs may match the market because your cheap storage costs are off-set by your high cost of networking. Don't you want to know what's driving cost issues at a level granular enough to fix?

Drive down your IT costs, improve performance, identify opportunities through a data-driven approach that provides actionable insights and recommendations benchmarked against peers.

  • How can I validate my budget to the business?
  • Where am I inefficient?
  • How can I advocate for additional budget investments?

How Will It Impact your Company?

  • 30%

    Of organizations spend too much on IT

  • 10%

    Cost reduction on average

  • Redirect investment from inefficiency to competitive capabilities

What benefits it brings?

IDC’s Special Sauce

Data is collected across four dimensions:

  • Volume – higher volumes bring economies of scale in cost/price
  • Complexity – complexity drives increased costs/price
  • Quality – higher service levels increase costs/price service
  • Performance – the more extensive the scope of the activities within a service the costs/price

By combining and benchmarking these dimensions against peers, we identify not only how cost competitive but how performance competitive your organization is. And we don’t simply leave you with data; we provide specific recommendations on actions to improve your competitiveness.

Data collection and analysis are based on these dimensions. The underlying components consist of the price/cost drivers and business and technology context-specific aspects. Dimensions are normalized for market conformity comparisons that are provided at (aggregated) high- and detailed operational-level.

A key value proposition: Component-based measurement

Component-based analysis (CBA) ensures that the service structure is not lost during aggregation into broad service delivery towers. With benchmarking at the component level, components are tailored from the peers to accurately match your unique business and technology priorities. Results are transparent and easy to interpret.

CBA allows drill-down to isolate and address troublesome services or identify high flyers. Great for contract renewals and partner monitoring and negotiation.

Finally, a key component that our competitors don't perform is ingestion, data cleansing and meta tagging of your General Ledger data. This provides clients a detailed, structured view of cost. This is left behind with the client allowing them to leverage the added metadata, so clients can better analyze, model, understand, and communicate their financials going forward.

See How We Helped Our Customers

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