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Fujifilm IT Performs a Qualitative and Quantitative Impact Analysis

Fujifilm operates in 55 group companies globally, with more than 4,000 people engaging in R&D, manufacturing, marketing, sales, and service support. Throughout the EMEA region, they serve a range of industries including medical, life science, graphic arts, electronic materials, chemistry, optics, recording media, and photographic technologies.

Background

Fujifilm operates in 55 group companies globally, with more than 4,000 people engaging in R&D, manufacturing, marketing, sales and service support. Throughout the EMEA region, they serve a range of industries including medical, life science, graphic arts, electronic materials, chemistry, optics, recording media and photographic technologies.

Because the central location of IT services across Fujifilm (EMEA) and acquisitions as part of its growth strategy, the company wants to change from an out tasking to an outsourcing model. This is where the supplier provides complete IT service and takes responsibility for the design and operation of IT. This gives Fujifilm IT the possibility to focus on providing added value to the business, rather than focusing on operational issues.

Plan In Action

IDC Metri supported Fujifilm with the international supplier selection process for a suitable managed service supplier to deliver services for the entities in Europe, Russia, the Middle East, and Africa.

Interviews took place with shortlisted suppliers before the selection process. An extensive request for proposal, comprising of a detailed description of the current mode of operations and requirements for the future mode of operations was assembled. Thorough project management supported Fujifilm by monitoring the quality and planning of the supplier selection process. IDC Metri guided the process of proposal evaluation, challenged technical offers and performed the financial evaluation and comparison of the offers. The selection took place over four months with five international service providers, which resulted in contracting with one supplier.

Results

IDC Metri performed a qualitative and quantitative impact analysis of the future organizational model for Fujifilm IT.

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Validate Your Market Opportunity

This client, a veteran in the industry, was having a difficult time validating market opportunities and getting insight into their customer need. Moving their product to the next phase was a priority but they didn’t have sufficient data to proceed. Engaging with IDC helped them to gain market intelligence and refine their go-to-market strategy.

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The Situation

The client’s priority was to move their product to the next phase but they felt they didn’t have sufficient data to provide insight into their customer need. They also required help raising awareness in the market and developing a strategy to store and migrate current data.

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  • The Solution

    The client engaged with IDC, utilizing proprietary data and research along with analyst insight. This allowed the client to understand their customers’ needs and receive Validation of the client’s strategy and market opportunity.

  • “We’re a mature company and in some ways, we really understand our market. Now we need to understand where we‘re going to take our platform. What should we be building, who should be selling to, who should we be partnering with? This is where we use help from IDC.”

The Results

  • Development of a newly formed narrative

  • Transformation of the existing message

  • Development of tailored marketing assets

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Accessing the RFI Tool as a Topic Expert

  1. Send a request to the Main Contact assigned for access for a specific RFI
  2. Read the RFI Tool invite sent via marketscape-noreply@idc.com
  3. Click on the link provided on the email; no log-in required

Share or Unshare Access to Others

Assigning Access

Collaborators

  • Navigate to the question or bottom of the section you want to share
  • Click on the “Share” button to share the question; click on the “Share section” button to share a section
  • Click on the “Send to Colleagues” button

Removing Access

Collaborators

  • Navigate to the “Shared” questions tab
  • Look for the question you want to unshare
  • Click on the “Return to To-do” button

RFI Tool Actions

Action Menu for Main Contact

  • Send to Colleagues – sends out links with shared questions to Collaborators. Visible only when there are new items to share
  • Contact IDC – email is sent to the owner of the RFI (IDC Analyst(s))
  • Export to PDF – exports all questions (from all 3 tabs) with entered and Saved answers (Drafts are also exported)
  • Export to Excel – exports all questions (from all 3 tabs) with entered and Saved answers (Drafts are also exported)

Submit Answers

Access of the Topic Expert is a reflection of the RFI as seen by the Main Contact

  1. Manage cooperative action by assigning questions or sections to other Collaborators
  2. Enter data/response into the question – Responses can also come from a Collaborator who submits their response
  3. Click “Answer” button – Responses submitted by the Topic Expert automatically get reflected in the “Completed” tab

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Accessing the RFI Tool as the Main Contact

  1.  and make sure to mention that you are interested in Main Contact access for a specific RFI in the message field of the form
  2. Read the RFI Tool invite sent via marketscape-noreply@idc.com
  3. Go to https://apps.idc.com/idc-marketscape-rfi/pages/rfi-list
    • Use IDC.com credentials and log in
    • Email must be registered on IDC.com or create user ID
  • Access all RFIs that require your input
  • View the due dates for each
  • Assess the progress by your colleagues

Share or Unshare Access to Others

Assigning Access

Topic Experts

  • Click on the “Actions” menu to reveal several options
  • Click on “Share whole RFI”
  • On the pop-up frame, type in your colleague’s email address or choose from the list
  • Click on the “Send to Colleagues” button

 

Removing Access

Topic Experts

  • Click on the “Actions” menu
  • Click on the “Share whole RFI” button
  • On the pop-up frame, under the Unshare column, tick on the appropriate checkbox of the Topic Expert you want to cut off access to
  • Click on the “Save” button to close the pop-up frame

 

Collaborators

  • Navigate to the question or bottom of the section you want to share
  • Click on the “Share” button to share the question; click on the “Share section” button to share a section
  • Click on the “Send to Colleagues” button

Collaborators

  • Navigate to the “Shared” questions tab
  • Look for the question you want to unshare
  • Click on the “Return to To-do” button

RFI Tool Actions

Action Menu for Main Contact

  • Share whole RFI – access to the whole RFI is shared with another person from Vendor’s organization (Topic Expert); everything is available except Send to IDC button
  • Send to Colleagues – sends out links with shared questions to Collaborators. Visible only when there are new items to share
  • Send to IDC – when you are ready with the RFI, you send back the answers to IDC (before that, answers are not visible to IDC Analyst); after this action, it’s not possible to modify the RFI in the tool – links are disabled
  • Contact IDC – email is sent to the owner of the RFI (IDC Analyst(s))
  • Export to PDF – exports all questions (from all 3 tabs) with entered and Saved answers (Drafts are also exported)
  • Export to Excel – exports all questions (from all 3 tabs) with entered and Saved answers (Drafts are also exported)

Submit to IDC

The steps to submit to IDC:

  1. Open the Actions menu
  2. Click on the “Send to IDC” option
  3. On the pop-up frame, you would be ask to validate “Yes” to submit or “No” if you change your mind

 

Submitting the RFI to IDC will cut off access for the Topic Experts and Collaborators associated to the project. When this happens, the dedicated links sent to these users would no longer work. Access will also be cut off for the Main Contact and the RFI would no longer be available for review, file export, or any other action.

When questions are marked with the “Answer” button, they are moved from the To Do tab to the Completed tab. Questions moved to the Completed tab cannot be returned to the To Do tab. Questions left on the To Do tab will not be counted in the overall progress and will be recorded as unanswered.

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Accessing the RFI Tool as a Collaborator

  1. Send a request to the Main Contact or Topic Expert assigned for access for a specific RFI
  2. Read the RFI Tool invite sent via marketscape-noreply@idc.com
  3. Click on the link provided on the email; no log-in required

Submit Answers

Action Menu

Save Progress – saves draft answers to the questions left in To Do tab; users can close RFI Tool without losing data

Submit to Main Contact – sends all questions (from all 3 tabs) back to the Main Contact and Topic Expert

  • Using this will cut-off access for the user
  • Any data entered as Draft or Saved answers will be submitted to the Main Contact
  • On Main Contact view, answered questions will be tagged with “Answered by“, questions with data entered but left unanswered will be tagged as “Draft” but unanswered questions will be tagged with “Returned Unanswered“

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How to Navigate RFI Dashboard?

  • RFI Title Column – Shows RFI project titles
    Each title can be clicked to open the RFI and enter responses. Only incomplete RFIs can be opened. Once submitted, the title remains in the list but it cannot be accessed again.
  • Colleagues Column – Will contain a clickable blue icon when given RFI project has collaborators When clicked, it brings up a list of the collaborators together with information on their progress
  • Due Date Column – Shows the due date for a given RFI project
    When the date is 3 days away or less the color changes to orange and when the project is due or past due the color changes to red.
  • Progress Column – Shows how many of the total questions have been completed for given RFI project
  • Status Column – Shows whether the given RFI is still “In Progress” or has been “Sent to IDC”

  • The dashboard displays all RFIs assigned to a Main Contact user. These may not be all RFIs currently assigned to your company.

  • More than 1 Main Contact can be assigned to the RFI – coordinate with the analyst or project coordinator to register other users to manage the RFI and send back the data to IDC.

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Download a copy of the RFI

  1. Click on Actions to open the menu
  2. Click “Export to PDF” to download a copy in PDF format
  3. Click “Export to Excel” to download a copy in spreadsheet format

After clicking the export option, the browser would initiate the download sequence and the file would be saved to the default location for downloaded files.

Both file types generate editable versions of the RFI.

Exporting a copy will include any draft or confirmed answers entered in the RFI.

These files could be transmitted via other file-sharing channels for easier collaboration.

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How to Navigate RFI Details?

How to Navigate RFI Details? Elements on the RFI Tool can be categorized based on its function:

Elements that display information

  1. IDC MarketScape Title

    The title also serves as the working title for the subsequent IDC MarketScape publication

  2. Progress Bar and Due Date

    Questions only count when they are moved to the “Completed” tab; color of the Due Date changes as it approaches the deadline

  3. RFI Description

    Click on the icon to toggle between hiding or displaying text

  4. Section Title and Description

    Questions in the RFI are categorized under different parts; the description sections can contain important information or instructions that apply specifically to the questions in that grouping

Elements that execute actions

  1. Save and Close Button

    Allows users to save draft answers which would be retained until the next session

  2. Actions Menu

    Explore additional functions of the RFI Tool

  3. Share Section Button*

    Share all questions in the To Do tab under this section with selected Collaborator(s); questions in the Completed and Shared tabs are excluded

  4. Share Question Button*

    Assign a question to share with selected Collaborator(s)

  5. Answer Button

    Any data saved as a response to the question is confirmed and moved to the Completed tab

Elements that help navigate

  1. Tabs with Grouped Questions

    Various “tabs” display questions based on the following groupings:

    • “To Do” – View unanswered questions
    • “Completed” – View saved question responses
    • “Shared” – View all shared questions with Collaborators*
    • Numbers on the tab labels indicate the number of questions in each group

  2. List of Sections in the RFI

    • Click the labels to go to the questions
    • Under the “Shared” tab, the list of Collaborators are also displayed and clicking on their labels will display the questions shared with that specific user

  3. Summary of the Questions in Each Section

    • Click on each label to go to the location of the questions
    • Numbers on the tab labels indicate the number of questions in each group

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How to Navigate Question Tabs?

Questions on the RFI is segregated across three different tabs: To Do, Completed, and Shared. The numbers on the tab labels indicate the number of questions contained in each group. Depending on the location of the question, actions may be limited.

View unanswered questions

  • This serves as default view upon opening the RFI
  • Questions may already contain data:
    • Draft answers saved by Main Contact
    • Collaborators may have clicked “Submit to Main Contact“, labelled as: “Done” or “Question Unanswered”
    • Answers submitted on a prior RFI, labelled as “Historical”
  • On this view, questions may contain different tags indicating important information:
    • Conditional:Additional questions will be displayed depending on the answer provided
    • Historical:Any answers previously submitted by your colleague in a prior RFI
    • Done: Hover above this label to view the email address of the person (Collaborator/Topic Expert) who responded
    • Question Unanswered:Collaborator/Topic Expert returned the question without providing any answers

View unanswered questions

  • This tab only contains questions that have been marked as “Answered” by the Main Contact
  • If a question has been moved into the Completed tab, it cannot be returned back to the To Do tab or shared with other users
  • If a wrong response was submitted, users with Main Contact access must:
    • Click on the “Update Answer” button
    • Amend the response
    • Click on “Save New Answer” button
  • The question tags are no longer visible in this tab

Displays questions assigned to Collaborators*

Shared questions will not be accessible to the Main Contact or Topic Expert who shared the question

  • Main Contact/Topic Expert needs to click “Return to To Do” to be able to respond to a shared question; doing this will cut-off Collaborator access
  • Data contained in the questions reflects the draft answers saved by the Collaborator
  • When Collaborators submit their responses, questions get automatically moved from “Shared” to the “To Do” tab
  • The left panel will display navigation links for grouped questions (according to “Sections” and “Shared with”)

* This function is only available to the Main Contact

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Using the IDC MarketScape RFI Tool

Watch video to learn how IDC's RFI Tool can improve your IDC MarketScape experience.

How Can We Help You?

Find the guidance that fits your needs.

  • RFI Tool User Roles

    • Main Contact
      (Primary contact for the project; submits the final version to IDC; can delegate or assign tasks to others.)
    • Topic Expert
      (Has full access to the RFI; no login required; can assign Collaborators but cannot submit to IDC.)
    • Collaborator
      (Access limited to specific sections/questions of the RFI; no login required.)

  • Navigating the RFI Tool

    There are three main parts: Dashboard, RFI Details and Tabs. However, access and functionalities are determined by the type of user role accessing the RFI Tool.

  • Other Useful Links

    RFI Manual

    Download the complete RFI Manual.

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    Other Actions

    Submit the RFI back to IDC
    Download a copy of the RFI

    Having trouble?

    We remain open to receiving any feedback about your experience with using the RFI Tool.