Worldwide Services Research Team

Elaina Stergiades

Research Director, IT Service Strategies for Proactive Customer Success

Gard Little

Vice President, Global Services Markets and Trends

Rachel Liu

Research Director

Vladimir Kroa

Associate Vice President, Sustainability

Penny Madsen

Senior Research Director, Cloud and Edge Services, Worldwide Infrastructure Research

Dave McCarthy

Research Vice President, Cloud and Edge Services, Worldwide Infrastructure Research

Curtis Price

Program Vice President, Infrastructure Services

David Tapper

Program Vice President, Outsourcing and Managed Cloud Services

Jennifer Hamel

Senior Research Director, Enterprise Intelligence Services

Leslie Rosenberg

Research Vice President, Network Life-Cycle Services and Infrastructure Services

Alison Close

Research Manager, Intelligent Finance and Customer Care Business Process Services

Peter Marston

Research Director, Worldwide Intelligent Application Services

Bjoern Stengel

Global Sustainability Research and Practice Lead, Sustainable Strategies and Technologies

Cathy Huang

Research Director, Security Services Worldwide

Nishant Bansal

Associate Research Director

Milan Kalal

Senior Research Manager, European Services Strategies

New Research


  • By:  Nishant Bansal Loading

    This IDC study presents market shares for the worldwide business and IT services market for 2023 broken down into macromarkets (i.e., project-oriented services, managed services, and support services) and microregions (i.e., Americas, EMEA,...
  • By:  Alison Close Loading

    This IDC study updates the prior forecast published in Worldwide and U.S. Business Process Outsourcing Services Forecast, 2023–2027 (IDC #US49161723, May 2023)."For managed business process service providers to drive value for customers as ...
  • By:  Peter Marston Loading

    This IDC study presents forecasts of spending (customer expenditures) for the hosted application management (HAM) services market for the 2023–2028 period. This IDC document includes advice to providers of HAM services, an analysis of key m...
  • By: 

    • Jennifer Cooke Loading
    • Dave McCarthy Loading
    This IDC Market Presentation is an executive summary of IDC's 2024 EdgeView Survey findings. It is intended to aid technology organizations, hardware vendors, software developers, services suppliers, and investors in better understanding th...
  • By:  Peter Marston Loading

    This IDC study presents forecasts of spending (customer expenditures) for the custom application development (CAD) services market for 2024-2028. This IDC research study includes advice to CAD services providers, an analysis of key market a...
  • By:  David Tapper Loading

    This IDC Survey Spotlight highlights results from the following question posed to 1,500 respondents and firms with 1,000+ employees across 6 countries, and several major industries, as part of IDC's 2023 Worldwide Managed CloudView Survey: ...
  • By:  David Tapper Loading

    This IDC Survey Spotlight highlights results from the following question posed to 476 respondents and firms with 1,000+ employees across 5 countries, and several major industries, as part of IDC's 2023 Worldwide Managed Services Survey: "In...
  • By:  David Tapper Loading

    This IDC Survey Spotlight highlights results from the following question posed to 185 respondents and firms with 1,000+ employees across 9 countries, and several major industries, as part of IDC's 2023 ServicesPath Survey: "Provider Charact...
  • By:  David Tapper Loading

    This IDC Survey Spotlight highlights results from the following two questions posed to 476 respondents and firms with 1,000+ employees across 5 countries, and several major industries, as part of IDC's 2023 Worldwide Managed Services Survey...
  • By:  Peter Marston Loading

    This IDC study presents forecasts of spending (customer expenditures) for the application management (AM) services market for 2024–2028. The research contained in this forecast includes advice to AM service providers, an analysis of key mar...

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