Mainframes are a staple of the European enterprise. They’re reliable, powerful, have been around for decades, and many organizations continue to use them for their most crucial business functions. Mainframe apps are common among information-intensive industries areas such as banking, government, healthcare, insurance, or utilities.

With the rise of new technologies like the cloud and low-cost servers, many predicted the mainframe’s demise. But guess what? It’s still alive and kicking, and here’s why.

Unmatched Performance: Mainframes excel at high-speed transaction processing. They handle enormous volumes of transactions swiftly and cost-effectively. This is why banks rely on them for core operations. Transactions like credit card processing and ATM withdrawals happen seamlessly, thanks to mainframes. They’re also the power behind those overnight batch runs for processing customer statements and reports.

Data Handling Prowess: Mainframes have the muscle to handle multiple terabytes of data effortlessly – the capability is vital in sectors like government, healthcare, or insurance.

Ability to Adopt: YES! Mainframes have adapted to stay relevant. Once bound to COBOL and proprietary OS, they now embrace modern programming languages like Python, Java, JavaScript, and C++. This multilingual flexibility allows them to use sophisticated tools from the x86 server world.

AI and Machine Learning: With support for languages like Scala, Python, TensorFlow, and Apache SparkML, they make interesting hosts for machine learning. It has become possible to integrate valuable mainframe data with analytics platforms, eliminating the need for data off-loading.

Security Supremacy: Mainframes rule when it comes to security. Their processing power allows for high end-to-end encryption without performance sacrifices.

So, if they are perfect, why aren’t they? Because they can also become very expensive to maintain, and often just can’t keep up with the demands of the modern world.

That’s why more and more European organizations are modernizing their mainframe applications. Skillfully done, modernization offers all the benefits of a mainframe without the drawbacks. It can help you with:

Saving cost: Maintaining mainframes isn’t cheap. There are hardware, software, and skilled personnel costs. Modernization might seem like a costly adventure, but it actually leads to significant savings in the long run.

Improving scalability and agility: Mainframes aren’t inherently scalable, which is a problem in today’s ever-changing business landscape. Migrating to new platforms allows for easier scaling and adaptation to shifting workloads.

Enhancing integration: Mainframes often use legacy technologies that make integration with modern systems and cloud services a headache. Modernization lets you embrace agile development methodologies, microservices, and containerization, making it easier to adapt and release new features.

Attracting talent: As older IT professionals retire; mainframe expertise is becoming scarcer. Modern technologies attract a larger talent pool, making it easier to find skilled professionals for modernized systems. And it is easier to maintain necessary apps.

Improving UX: Users expect web-based interfaces, mobile compatibility, and responsive design.

Mainframes struggle with this, but modernization can provide a competitive edge by improving the user experience. And modernization doesn’t have to be painful. Here are a few tips to make your mainframe modernization journey if not fun, then surely more painless:

  • Start small: Don’t try to modernize everything at once. Start with a few key elements and then gradually work your way to the rest.
  • Get help from a trusted partner: There are several companies that specialize in mainframe modernization. They can help you assess your needs, develop a plan, and execute the migration.
  • Do your research: There are a lot of different mainframe modernization options available. Do your research and choose the one that’s right for you, but be creative, don’t be afraid to think outside the box and come up with your own approach.
  • Set realistic expectations: Modernization is a complex process. Don’t expect it to happen overnight.
  • Be patient: There will be challenges along the way. Be patient and don’t give up.

Will there be challenges? There will be. Modernization can be a costly undertaking, but it’s important to remember that the cost of not modernizing can be even higher. Modernization is a complex process that requires careful planning and execution. There is always some risk involved in any major IT project. Modernization is no exception. And surely, there is a shortage of skilled professionals with the knowledge and experience to modernize mainframe applications.

Mainframe applications are here to stay, but modernization is essential for staying competitive in today’s digital era. Whether you choose to recompile with emulators, migrate gradually, focus on component-level changes, or opt for lifting and shifting, the key is to adapt while preserving what makes mainframes valuable.

 

To see how European organizations approach mainframe apps modernizations, please read:

Mainframe and Cloud 1/3: What Do European Organizations Plan to Do with Mainframe Applications in the Context of Cloud?

Mainframe and Cloud 2/3: What Strategies Are European Organizations Employing to Migrate Mainframe Applications to the Cloud?

Mainframe and Cloud 3/3: Why Do Some European Companies Have No Plans to Migrate Their Mainframe Applications to the Cloud?

 

To see what it means for service providers, please read:

Turning Challenges into Success – Mainframe App Modernization Offers Opportunities for IT Services Providers

Ewa Zborowska - Research Director, AI, Europe - IDC

Ewa Zborowska is an experienced technology professional with 25 years of expertise in the European IT industry. Since 2003, she has been a member of the IDC team, based in Warsaw, researching IT services markets. In 2018, she joined the European team with a specific emphasis on cloud and AI. Ewa is currently the lead analyst for IDC’s European Artificial Intelligence Innovations and Strategies CIS.

Sales teams today are in a period of transitioning. They are used to selling horizontally, targeting IT departments and emphasizing product features and benefits. However, their role is rapidly evolving due to transformative shifts in the technology industry, changing buyer behaviors, the emergence of diverse personas, and an increasing demand for a value-based and outcome-oriented approach.

In this dynamic landscape, having a robust sales enablement strategy and leveraging effective sales enablement tools becomes paramount in ensuring that sales teams are equipped with the necessary strategies, tools, and insights to navigate this transformation seamlessly.

As sales professionals adapt to this evolving landscape, a comprehensive sales enablement strategy and the right sales enablement tools, become a practical guide, steering them towards success.

Understanding Sales Enablement

Sales enablement exists to enhance the effectiveness of sales teams. Sales Enablement professionals focus on the strategic alignment of sales and marketing efforts through the implementation of processes, tools, and content. This critical function ensures that the right information reaches the right people at the right time, enabling tech sales representatives to engage with prospects in a meaningful and personalized manner.

Did you know IDC has a Sales Enablement practice? It was created to empower organizations to sell more effectively and to connect and align marketing and sales efforts. Is IDC’s Sales Enablement Practice for you?

12 Key Outcomes of Sales Enablement

Sales and Marketing Alignment: A harmonious synergy between sales and marketing teams leads to consistent messaging, efficient lead handoffs, and unified customer experience, eliminating any discrepancies between marketing efforts and sales engagements.

Messaging Continuity: The consistent delivery of messaging across diverse touchpoints establishes brand credibility and enhances customer trust, ensuring that the company’s narrative remains coherent and impactful.

Seamless Buyer Journey: Mapping the buyer journey and providing tailored content at each stage nurtures prospects effectively, guiding them through their decision-making process with relevant information.

Higher Yield on MQLs Received by Sales: Empowering sales teams to effectively nurture and convert Marketing Qualified Leads (MQLs) bolsters the return on marketing investments, transforming potential leads into valuable customers.

Elevated Above-the-Line Conversations: Equipped with insights and tools, sales representatives engage in strategic discussions that transcend product features, focusing on delivering value and solving overarching business challenges.

Industry and LOB Persona Relevant Conversations: Customized content and messaging tailored to specific industries and Lines of Business (LOBs) resonate more deeply, forging connections that are conducive to conversion.

Navigating Multi-Stakeholder Selling: In intricate B2B sales environments, sales enablement empowers reps to navigate diverse stakeholders adeptly, aligning their pitches to address individual needs and concerns.

Cultivating Larger Transformative Deals: With a thorough grasp of customer pain points and solutions, sales enablement equips reps to articulate the value of substantial, transformative deals persuasively.

ROI and Value Conversations: Armed with pertinent tools and data, sales reps engage in meaningful dialogues about the anticipated Return on Investment (ROI) and the value proposition, instilling confidence in potential buyers.

Accelerated Pipeline Progression: Optimized processes and resources provided by sales enablement lead to streamlined pipeline progression, minimizing bottlenecks, and expediting the sales cycle.

Enhanced Conversion Ratios: Through focused training and content, sales enablement enhances conversion ratios by empowering sales representatives to adeptly address customer objections and concerns.

Effective Loyalty Management: Beyond closing deals, sales enablement promotes enduring customer loyalty through continuous value delivery, bolstering customer satisfaction and driving repeat business.

The role of sales enablement has transcended its supporting function to become an indispensable strategic driver of revenue growth. A well-structured sales enablement strategy, supported by purposeful tools, can align an organization’s sales and marketing efforts effectively, nurture customer engagement, and guide prospects through a seamless journey that culminates in higher conversions and enduring customer relationships.

In March 2022, IDC asked 885 European employees that had confessed to be looking for alternative employment about their motivation for doing so. The top reason was, unsurprisingly, better pay. What was more interesting was that “better working environment (i.e., a better employee experience)” was almost as high among the reasons for job change. It showed that today, work is less about paying the bills and advancing a career. It is much about personal development and fulfillment, as well as being a social and collaborative experience.

One year later, in March 2023, similar questions to 790 employees that were looking for a new job. The proportion of employees citing “better work environment / better corporate culture” was 48%, up from 42% the year before, and just 1% point behind “better pay”. So, not only are the ‘soft’ values important to employees, but they are becoming more and more important. Inflation could also play a role in this detachment from the “hard work” paradigm (i.e. hard as working hard to reach higher levels in the company / higher level of salary). The price increases undermined salaries and dream of the salary-based buying power that we saw previously.

Is it become the strenuous, ‘blue collar’ jobs are disappearing while ‘white collar’, knowledge worker jobs are taking over? The data does not support this hypothesis. All workers, regardless of whether they are desk workers or store/factory/field workers have “better pay” as the #1 motivation to look for a new job. Also, all workers have “better work environment / better corporate culture” as a key motivation for looking for a new job. Knowledge or desk workers are relatively interested in a better corporate culture, while store/factory/field workers are relatively interested in better teams / change of colleagues. Instead, it looks like all work types are becoming more knowledge intensive and bigger part of the individual identify, which prompts all employees to place higher value on work environment, culture, leadership, etc., as opposed to pay.

Dissecting “Employee Experience” to Understand Employee Work Motivation

In the March 2022 European employee survey, we also set out to understand which aspects of “employee experience” were more important to employees. We defined seven fundamental aspects of employee experience and asked the employees to rate these in terms of importance. We discovered that relatively ‘soft’ aspects of work, namely corporate culture and leadership & employer brand, were the most important factors of the seven, and more important for employees than we previously assumed.In the March 2023 European employee survey, we wanted to deep dive into the work culture and leadership aspects of the employee experience. In other words, we wanted to find out what was behind the emphasis on these topics among European employees. Again, we asked employees to rate the importance of a number of subtopics underneath work culture and leadership.

The result showed a remarkable drive amongst the employees for purpose in their work, for a sense of meaningful contribution, for personal development and for fairness. This applied to all types of workers, from desk workers over field workers to staff in stores/warehouses/factories. This drive for purpose implies a number of employee requirements around open communication, leadership integrity, fairness in recognition and compensation, etc. And these requirements are indeed reflected in the top aspects of the two pillars under investigation, work culture and leadership, respectively, as shown in the figures below.

General Implications for Organizations: New Leadership Styles Are Called For

Gone are the days of secluded top managers running organizations in separation from the myriad of employees carrying out instructions and work. Most management experts might comment that this ‘new’ style of open, visionary, and inclusive leadership have been practices for decades already. However, the results of both the 2022 and 2023 surveys suggest that most European organizations still have far to go. The survey data showed that the two most important employee experience pillars, “People-First Culture” and “Leadership and Employer Branding”, were also the two pillars with the largest gap between importance and employee’s rating of their current employer. In other words, the two pillars of the highest level of disappointment with the current employer.

The survey data also showed that for the detailed aspects of these two employee experience pillars, the most important aspects were also the aspects with the largest improvement potential. “Open and timely communication” sounds easy but is often very difficult to carry out successfully in practice. Among the general implications for organizations are:

  • Leadership development, especially in the area of soft skills, is critical.
  • Executive search must place higher emphasis on aspects such as empathy, integrity, and communication skills.
  • Enhancing work culture and leadership communication are new strategic areas where HR can make a difference for organizations.

Implications for HCM Software Vendors: New Solution Types Will See High Demand

Software solutions also have a role to play in remediation of the current culture and leadership shortcomings. In many cases, new HCM solutions will be needed to improve processes related to communication, recognition, compensation, and recruiting. We see particular opportunities in the areas below:

  • Compensation management
  • Management development training
  • Pay gap and Environmental, Social & Governance (ESG) analytics
  • Employee engagement & rewards
  • Employee performance management
  • Recruiting solutions & applicant tracking solutions

 

Please see the following IDC studies (behind paywall) for more information:

Bo Lykkegaard - Associate VP for Software Research Europe - IDC

Bo Lykkegaard is associate vice president for the enterprise-software-related expertise centers in Europe. His team focuses on the $172 billion European software market, specifically on business applications, customer experience, business analytics, and artificial intelligence. Specific research areas include market analysis, competitive analysis, end-user case studies and surveys, thought leadership, and custom market models.

What drives your next purchase?

The quality of the product? The quality of the services you receive around that product? How the product or service makes you feel?

The answer is probably a bit of all of the above.

An IDC global research survey on Product and Service Innovation highlighted that leaders across industries like manufacturing, retail, healthcare, telecommunications, and oil and gas listed a primary business concern of increasing customer satisfaction and delivering successful products/services. When you drill down another layer, these same leaders of strategy from the service business noted that they needed to increase service-related revenues, focus on talent, and improve collaboration across the sales, marketing, engineering, and service functions.

And as noted by The Brookings Institution, in the US and other countries around the world, spend on services is greatly outpacing that of goods. The impact and importance of the service experience on the future viability of organizations can’t be overstated.

At a keynote I participated in last year, one senior service leader remarked “Our sales team can make the initial product sale, but each additional dollar of revenue will come because of exceptional service.” But if service and support are so crucial to revenue, profits, and the customer experience why do they often take a back seat to other business functions or technology investment areas?

In my mind, there are three key pieces of the service and support story that many organizations are missing today which is leading them to miss a major opportunity and a potential differentiator for their businesses:

  1. Human interactions still matter. The shift to automated services and customer support is nothing new. It has quite a bit of utility in terms of lowering the cost of service and increasing the speed of initial response. But often the move to automation in service puts the organization’s needs in front of the customer. For example, in field service, it is much more expedient to auto-schedule the closest technician with the right parts to execute a work order. But what if the customer prefers to have their favorite, trusted field engineer come out to service the machine and they are willing to wait for them? Organizations have forgotten that more often than not, people buy from people. The field service and customer support teams deliver more than just a response or a fix to a problem, they are the face and brand of the organization to the customer. The field service technician is the person who helps a business customer keep their production line going, the medical equipment engineer ensures that the hospital’s MRI machine is able to keep that patient appointment on time, and the customer service agent is the one on the other end of the line that can keep a sometimes lonely but loyal customer engaged. And this service talent is NOT a commodity it is the lifeblood of the organization.
  2. The competition is getting better at delivering service too. The service revenue goldmine is no longer a secret. Third-party service organizations are quickly learning how to service and maintain equipment and products that they did not make or install. Regulations, like the Right-to-Repair in the US and the European Data Act, will transform who gets access to product data, who can service or repair products, and what role the customer has in their own service experience. However, despite this opening of the service economy to new entrants, the manufacturer or primary service provider has a jumpstart on the competition based on selling the initial product and initiating the experience through installation or delivery. But this initial glue needs to be shored up and not eroded through the continued delivery of value within the service experience. Each touchpoint, whether mundane like receiving a bill payment or providing a meter read, is an opportunity to deliver wow experiences. Furthermore, this initial bond is a way to better understand what customers value with the service experience earlier on and should inform what future product/service offerings are provided and what types of interactions are enabled.
  3. Customers should be a part of the service team. We have all done it. Something breaks in your house or isn’t working to spec, so you pull up the web and search for a video on how to fix it or at least diagnose what is the problem. And if the fix is more complex than ‘unplug and plug it back in’, you know you have to reach out to the service provider or manufacturer. But what happens when that provider tells you the next available service technician won’t be able to come out for two weeks. If you’re like me, you are asking yourself why exactly did I buy this product from this company and I most likely won’t make that mistake again. But in some scenarios, organizations are starting to empower their customers to collaboratively resolve issues or at least more accurately diagnose the problem to ensure if a technician needs to go out they will fix the issue on that first visit. Now some people wonder if the customer is solving their own problem would they really be looking to pay a premium for this and is this a differentiable experience. I would say yes! Product and equipment downtime, especially in a B2B world, can be measured in thousands or millions of dollars. Even in the consumer world, your time is definitely valuable, and having an issue resolved quickly is a game changer. Having access to a collaborative support agent is much more valuable than just pulling a potentially inaccurately produced self-help video and trying to the DIY in an unsupported way.

Service is more than a money maker; it is a brand builder. Quality service outcomes are becoming a pathway to building customers for life and not just the moment. Customer service leaders and C-suite executives need to keep the focus on what is the definition of value to the customer and what can’t be easily replicated by the competition. Service outcomes and enhanced service experiences must become the core of the business.

For more information on the Future of Customer Experience, read our blog:

Aly Pinder - Research Vice President - IDC

As Research Vice President, Aftermarket Services Strategies, Aly Pinder Jr leads IDC research and analysis of the service and customer support market for the manufacturer, which includes topics such as field service, warranty operations, service parts management, and how these service areas impact the overall customer experience. Mr. Pinder Jr. establishes a roadmap for organizations to better understand how technology can transform service and support functions to drive exceptional customer experiences and customer value, profitable revenue growth, and improved efficiency in the field.

The healthcare industry is one of the largest and most sophisticated energy consumers. It is responsible for 4.4% of carbon emission globally.

Hospitals, for example, are typically among a territory’s most energy-intensive buildings. A plethora of medical equipment and healthcare facilities, on which patients’ lives depend, necessitate 24/7 power supply.

And within the same hospital, each of those facilities and departments has their own requirements in terms of access, lighting, temperature and humidity, cleanliness and air filtration, availability of water, power, medical gases, and communications.

However, European hospitals must prioritize the efforts to reduce energy consumption (and limit their carbon emissions in the process) without impacting the quality and safety of day-to-day care. 56% of healthcare organizations consider energy efficiency very important or extremely important (IDC Future Enterprise Resiliency & Spending Survey, May 2023) to limit the impact of unplanned outages on care services and achieve their strategic goals.

In this context, new regulation guidelines, such as carbon neutral Europe 2050, are driving investments to build smart and green healthcare infrastructures, with new hospital projects. Many of the funding related to healthcare sector recovery and resilience have been focused toward promoting sustainable investments, circular economy models, and expanding on the results of preexisting initiatives, as for example on green public procurement or the adoption of environmental management and audit systems.

The strategic intent is the alignment of the hospital core strategy with the sustainability strategy, where actions towards sustainability goals go beyond carbon footprint but also on building stronger adaptive capacity to respond to the changing demands, delivering higher quality, healthier and greener outcomes.

Energy efficient smart hospitals, in fact, can deliver important cost savings and sustainability benefits at the same time, while enhancing adaptive capacity and resilience along the healthcare value chain.

 

Download eBook: Sustainability in EMEA: Opportunities for Tech Vendors, Challenges for Tech Buyers

 

Making Sustainability a Top Priority

While primarily built on new sustainable and environmentally friendly standards, energy efficient smart hospitals also adopt efficient and renewable energy applications in hospitals to create healthier healing and work environments, to reduce waste and improve environmental performance.

Energy efficiency is one of the key areas of sustainability initiatives. Our research confirms the strong connection between sustainability and healthcare providers’ key priorities and mission (IDC Future Enterprise Resiliency & Spending Survey, May 2023). Healthcare organizations, implementing sustainability in their operations, have experienced, or are expected to experience:

  • Improved financial performance (48%).
  • Improved patient satisfaction (42%).
  • Improved attractiveness for existing and potential employees (40%).

However, achieving greater and stronger sustainability is not the unique reason to boost energy efficiency efforts.

Re-shaping the Care Delivery Model to Be More Resilient Now and in the Future

Healthcare systems are currently working to renew the care delivery model and enhance hospitals to be more flexible to react to unforeseen events in the future and to the continuous market dynamics effects. The rising costs of energy and its impact on the overall operational efficiency are driving investments into IT infrastructure energy improvements to modernize the entire value chain to deliver higher quality, healthier and greener outcomes, positively impacting patients’ lives.

A good heating system correctly managed, for example, helps to reduce energy wastage whilst improving internal comfort conditions at the same time. Similarly, energy innovations like automatic lighting controls or the advantages of a natural and well-managed ventilation system for infection control are essential to eliminate the airborne bacteria in operating theaters and on the wards.

Embracing this new investment logic along the value chain will contribute to delivering better quality care in a more innovative way. In the long term these advantages will be translated into a more adaptive capacity and resilience of the hospitals to tackle operational challenges through a more energy efficient value chain.

 

Register for the webcast: Sustainability in EMEA: The Challenge of Moving from Ambition to Action

 

Realizing the Value of Technology Innovation

To achieve a more sustainable, efficient, and resilient approach to care, hospitals must invest in technology innovations. For 83% of healthcare organizations, a portion between 1% and 10% of their IT budget is already driven by sustainability-related actions.

From next-generation genomic sequencing to cloud computing or virtual care, technology innovations are supporting hospitals’ broader sustainability efforts. The benefits are, for example, in terms of a more efficient infrastructure, better access to health services and reduced energy consumption to travel to physical care settings.

Hence, it doesn’t surprise to see IT equipment vendors on top of the list of players to engage with when it comes to sustainability projects.

And I am sure this is just the start.

Stay tuned for upcoming research on topics such as technology innovation for more energy efficient smart hospitals and digitalization as a key enabler of ESG goals.

For any further information please contact Adriana Allocato, Research Manager, IDC Health Insights, Europe.

2023 is the year of efficiency and IT optimization.

Cloud computing continues to play a central role for European enterprise IT, so are IT costs. Consequently, avoiding or reducing cloud resource waste is a top C-Suites’ priority.

FinOps is fast becoming a critical part of IT organizations’ strategy for its systematic approach to managing costs and optimizing cloud resources. It provides insights into spending, usage trends, and preferences as well as helps in forecast and change management.

Why FinOps Is Important in Europe

In today’s fast-paced world, inflation, skills gap, supply chain disruptions, and political tensions are reshaping the tech landscape and have significantly impacted IT spend in Europe. In fact, European businesses are more likely to pay more attention to their costs and spendings.

In Europe, public cloud pricing complexity is causing a tremendous shock to customers. In fact, SaaS and software application costs related to licenses and subscriptions are the second and fifth categories that had the greatest impact on costs, according to IDC EMEA, FERS Survey Europe, Wave 1: January 20 – February 3, 2023 (N=340).

Not surprisingly, increasing vendors pricing (43%), impact of recession on expected business revenue (23%), and staff/labour shortages (22%) are among the most concerned risk factors related to the European organizations’ tech strategies and budget in 2023, according to IDC EMEA, FERS Survey Europe, Wave 5:  June 2023 (N=340).

This is bringing additional scrutiny on cloud spend and cloud ROI. Over two thirds of European organizations believe their total cloud spending is not properly utilized, according to IDC European CloudOps survey, 2023 (N=1,057). Here is where FinOps comes in.

Already 46% of organizations have adopted FinOps in Europe, albeit with varied levels of maturity. But the direction of travel is clear, and it brings huge opportunities for cloud vendors to mitigate cost risks around unused resources, costs allocation, and sustainability as a direct result of waste reduction.

Concurrently, FinOps is seen as a solution in Europe, with some cloud vendors to be very active in the first half of the year. IBM, for instance, has just acquired Apptio to enhance its leadership in the FinOps space while Datadog introduced Cloud Costs Management, which further enhances the collaboration between FinOps and engineering teams to remove friction and reduce cloud costs.

Public cloud vendors are acutely aware of the cost pressures and are investing in offering native cost optimization capabilities.

For instance, AWS Cloud Financial Management (CFM) is aimed at helping organizations measure their AWS environments’ cost while providing prescriptive guidance to cost-related pain points such as lack of visibility or instance sprawl or workload rationalization. Microsoft Azure provides multiple features such as Azure Pricing Calculator and Total Cost of Ownership Calculator (TCO) to help users estimate cloud costs.

It has Azure Resource Manager to allocate costs through the creation of tags, and Microsoft Cost Management to report, benchmark, and forecast costs. Similar tools are offered by Google Cloud Platform too. It has Pricing Calculator and Rightsize Recommender to help users compare architectures costs and provide insights on whether and where to save money.

Enterprises are looking to optimize their cloud resources, control their cloud costs, and deliver innovation while creating value to both their businesses and customers. FinOps is focused on long-term value and reliability, but the outcome of an efficient implementation can already be seen in the short time through the optimization of operations and cutting costs.

Cloud spend discipline is essential and FinOps is seen as critical now more than ever before. The good news is this demand is driving a lot of cloud vendors and third-party niche vendors to offer cost visibility and optimization recommendation platforms. It is an interesting and dynamic market, one to watch closely.

 

Contact Filippo Vanara to learn more about IDC’s European FinOps Research.

New research from IDC reveals that the larger topic of sustainability/environmental, social, and corporate governance (ESG) is now becoming imbedded into organizations’ activities, strategies, planning, and objectives to an unprecedented degree.

The information and communications technology (ICT) industry is playing a crucial role in reaching the overarching goal of net zero. ICT and engineering services focused on energy efficiency represent the means to tackle environmental challenges such as curtailing carbon footprints; a major contributor to global warming.

Creating Business Value Through Sustainability

Pursuing Sustainability Is a Business Necessity

Sustainability goals, which were once perceived as “nice to have”, became “must have” once organizations realized that pursuing sustainability creates business value. Public and private sector organizations across different continents, industries, and roles have experienced the tangible business benefits of incorporating sustainability into their operations.

This has been happening consistently through either top-line improvements, like increased revenue and profit, to bottom-line improvements like lower costs. In some cases organizations are seeing benefits in both top- and bottom-line improvements.

According to IDC’s Future Enterprise Resiliency and Spending Survey, Wave 4, almost two-fifths of line of business (LOB) managers have improved their financial performance or expect to do so as a result of sustainability-related investments.

Sustainability Is Unequivocally Linked to IT Efficiency

Forward-looking organizations understand that ESG objectives are closely associated with IT efficiency improvements. This is illustrated by the following findings from various economic sectors and business personas like IT, LOB, C-level executives, and more:

  • IT infrastructure and software efficiency improvements are top of mind with respect to sustainability-focused initiatives. 
  • Respondents from North America and Europe share the same set of leading sustainability priorities. Respondents from Asia/Pacific differed in the choice of top priorities and degree of urgency.
  • Priorities differ among industries. Manufacturing organizations regard sustainability initiatives as highly important, fully recognizing the business benefits of improved efficiency across the technology stack in infrastructure, software, and energy management.
  • Energy management/efficiency was also ranked highly in the utilities and transportation industries. Supply chain was singled out as important by organizations in retail and healthcare.

The ICT Industry Has the Means to Be Part of the Solution

ICT (both infrastructure and software), along with human capital such as IT departments, are instrumental in realizing sustainability-focused projects that help organizations succeed on their respective journeys to becoming sustainable enterprises.

The ICT industry is partly responsible for around 3–4% of global carbon emissions. At the same time, the industry has an unparalleled opportunity to become part of the solution to current ecological problems.  To do that, the ICT industry must meet one fundamental condition to enable organizations to achieve their respective sustainability goals. ICT itself must be sustainable.

Sustainable ICT

Sustainable ICT implies that ICT hardware infrastructure, software, and delivery models possess such attributes as energy efficiency, adherence to circular economy principles, and life cycle management capability.  ICT must pass the test whether sustainability attributes are embedded in ICT products and solutions, how they perform from a sustainability perspective, and how sustainable they are per se. 

IT efficiency, energy efficiency, and the extension of product life cycle, leading to a reduction in resource consumption, represent the shared attributes of sustainable ICT. This leads to reduction of operational costs, and increases attractiveness for vendors’ current and potential employees. 

Sustainable ICT pertains to the full technology stack, processes, and best practices. Yet, the key component is represented by hardware infrastructure, including energy-efficient processors, servers, ITAM/ITAD, ICT infrastructure delivery models, energy efficient ICT infrastructure like low carbon data center designs and cooling solutions, and sustainable software lifecycle.

Competitive Landscape

IT equipment vendors such as Cisco, HPE, Dell, and IBM, along with other IT product manufacturers realized the importance of sustainable IT early on and are now benefitting from their long-standing efforts to incorporate principles of circular economy and product efficiency into IT product delivery. 

IT equipment vendors hold the largest mindshare of IT users when it comes to sustainability/ESG projects. IT consultants, systems integrators and sustainability consulting specialists follow suit, as their services are in demand for two primary reasons: first, to help navigate the complex ESG regulatory environment and second, to help implement sustainable products and services.

Nevertheless, the competitive field by far is not limited to the above-mentioned groups of providers.  Thanks to the diverse nature of use cases related to sustainability/ESG, numerous ICT vendor and service providers like hardware and software vendors, cloud providers, sustainability specialists, IT engineering firms, compete for recognition, thereby enhancing the quality and competitiveness of the field.

For more insight and information on the trends in sustainability and ESG policies, please see IDC’s Sustainable Technologies and Strategies program.

We are a very inquisitive species with a remarkable long-term record of adaptation and with even more remarkable recent accomplishments in making the lives of most of the world’s population healthier, richer, safer, and longer. Still, fundamental constraints persist: We have changed some of them through our ingenuity, but such adjustments have their own limits.

— Vaclav Smil, How the World Really Works (2022)

 

The industry sector needs resources more than ever, particularly rare minerals. Even as the hunt for such resources intensifies, the industry is pushing to achieve sustainable growth and meet new environmental, social, and governance (ESG) goals.

According to the Copper Alliance, renewable energy systems require up to 12x more copper than traditional energy systems. Copper demand is expected to increase nearly 600% by 2030.

Renault’s Chairman Jean-Dominique Senard told Reuters news agency: “If there’s a real geopolitical crisis, the damage to battery factories solely powered by products coming from outside will be considerable.”

According to the UN’s Intergovernmental Panel on Climate Change, reducing industry’s greenhouse gas (GHG) emissions requires coordinated action across value chains. Such action includes circular material flows and transformational changes in production processes.

The manufacturing industry remains at the forefront of efforts to reduce the impacts of extracting natural resources and to secure materials that enable low-carbon production. But to meet these and other challenges, organizations must continue to find efficient ways to transform their value chains into closed-loop flows of the basic materials needed to extend product lifetimes. And they should double down on their recycling programs by finding ways to turn materials from end-of-life products into completely new products.

A series of game changers have been pushing organizations to be more efficient with resources and to adopt the principles of the circular economy. These include:

  • Organizations have been adopting sustainability policies that call for them to reduce their carbon footprints to at least net zero.
  • The massive spread of electromobility has turned the EV battery business, and the rare minerals needed for such batteries, into critical assets.
  • The COVID-19 crisis showed that it can be risky to depend on third parties to transport strategic materials around the world.
  • Digital technology has developed significantly in the past three years, especially in terms of cloud-based digital platforms and IT infrastructure, artificial intelligence-powered digital tools, and generative AI engines.

Manufacturing organizations, at least in theory, are in an ideal position to make circular principles inseparable from operations. Operationalizing circular principles at scale, however, remains one of the biggest challenges for managers across lines of business and industries.

In IDC’s 2022 global survey of 1,300+ manufacturing organizations, 58% of respondents said they have already incorporated circular economy principles into operations including design and production processes, waste reuse, and local sourcing of resources. Two-fifths (43%) of respondents said that shrinking carbon emissions and their CO2 footprints are key elements of achieving their ESG/sustainability strategic business goals. Two-fifths (41%) of respondents also cited the goals of reducing waste and driving cost efficiencies.

Reduced carbon production, as well as cost reductions driven by the optimized use of materials, labor, and assets, are some of the benefits organizations are receiving after adopting circular economy principles.

The auto industry is pioneering circularity principles in operations, particularly in the area of EV and EV battery production.

  • In 2022, General Motors announced an initiative to recover and reuse the raw material in its Ultium battery packs, thus driving down costs and making the manufacturer’s EVs even more sustainable.
  • Stellantis established a Circular Economy Business Unit whose objective is to “extend the life of vehicles and parts, ensuring that they last for as long as possible, and returning material and end-of-life vehicles to the manufacturing loop for new vehicles and products.” According to the company’s website, multi-brand parts that are still in good condition are recovered from end-of-life vehicles and sold in 155 countries through the B-Partsecommerce platform.
  • Renault’s “The Future Is NEUTRAL” entity aims to scale the closed-loop automotive circular economy, with the aim of moving the automotive industry toward resource neutrality.

These are all great initiatives that seek to improve material resiliency, make more efficient use of resources across the value chain, slow the impacts of climate change, and deliver sustainable profit and increased customer trust.

 

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Operational Challenges

The following is a brief rundown of the operational challenges that organizations must tackle to reach a meaningful level of profitable circularity.

  • Fragmented Approach: Many organizations lack a clear, unified strategy and circular principles are thus applied opportunistically, mostly in production areas where the effort can bring immediate benefits or solves obvious issues.
  • Logistics: Many organizations struggle with insufficient production infrastructure and related logistics. Applying remanufacturing and repair to current operational setups significantly reduces overall efficiency during production, warehousing, and delivery processes.
  • Transparency and Flexibility: Implementation of circular principles in operations requires absolute transparency, traceability, and operational flexibility. To secure circular principles during the entire life cycle of the product, data related to the product’s usage must be captured and shared in real time in an autonomous, touchless way.

Faced with these challenges, a digital thread — a closed loop between the physical product and its digital representative — can provide relevant feedback to the product’s lifetime stakeholders. To make such data flows reality, however, several technology elements must converge, including ubiquitous connectivity, IoT, digital twins, and data capturing and sharing via cloud-based digital platforms.

Detailed transparency requires seamless integration of enterprise software. Examples of such systems include product life-cycle management, bills of material hierarchy, enterprise resource planning with remanufacturing functionality, logistics management, manufacturing management platforms, and servicing platforms.

Up-front costs and investments can be significant barriers to circularity. Achieving meaningful impact at scale requires coordination across functions and the involvement of various stakeholders inside and even outside of the company.

Suppliers, reverse logistics providers, remanufacturing and repair centers, customers, and technology partners must be coordinated into a perfectly synchronized machine. A circular environment is far more complex than traditional chains. Organizations may be challenged to create a business case with a short ROI.

Organizations must also determine whether circular principles can be applied to a product that is already in production — or if circular product design and management should instead be implemented only for new products, at the beginning of their life cycles.

Going “circular native,” as I term this last option, was very important to 46%, and extremely important for 38%, of respondents to an IDC Manufacturing Insights survey. “Circular native” is not defined by materials or extended life cycles but by a connection via digital thread to data sharing across a product’s entire lifetime.

The operationalization of circularity requires solid collaboration among procurement, engineering, and supply chain managers, especially during the design and supplier selection process.

It must also be acknowledged that the complexity of supply chains can make it challenging to establish closed-loop systems. Collaboration and coordination among suppliers, customers, and other partners are necessary for efficient material flows. And resource recovery must be underpinned by digital technology (e.g., cloud-based supply chain control towers).

 

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Boiling the Ocean?

For some leaders, embedding circularity principles in manufacturing operations — including reengineering product specifications according to circular principles — may feel a bit like “boiling the ocean,” or undertaking a seemingly impossible or unnecessarily difficult task.

Yet there are a great many benefits to providing data on technology processes and supply chains to stakeholders in real time. Products connected via digital thread to closed-loop stakeholders can help organizations better manage the product’s life-cycle bill of materials, collect data to improve the next generation of the product, and contextualize product data with current point-of-use data to provide a complex view of the product’s life-cycle status.

To achieve circular economy success, circular principles must be embedded across the entire product life cycle, including packaging. And the digital twin of the product must be integrated with a cloud data platform.

Circularity is not just about utilizing sustainable and recyclable materials: Life extension is a significant element. The most sustainable material is one that doesn’t need to be processed. Repair and remanufacturing are thus integral steps of the product life cycle.

Circularity also requires investments in digital tools capable of handling manufacturing processes in which input and output indicators may not always be well defined. Manufacturers that tackle this challenge should consider dedicated software enhanced with features like reverse bills of material, disassembly, expected recovery and kitting, remanufactured parts management, and remanufacturing pricing with core changes.

Data and contextualized life-cycle information, including carbon emissions, is a real enabler of the optimization of circularity principles in the manufacturing and supply chain environment.

In today’s hyperconnected world, moving from fascination with, to visualization, to implementation of circular principles isn’t viable without reliable and secure digital infrastructure, relevant digital tools, and AI-powered technology.

 

Bottom line: When it comes to securing material resiliency and achieving ESG goals, there is no time for hesitation or inertia!

 

To find out more about manufacturing visit our website, or to find out more about the framework-based guidance on how manufacturers can develop and deploy circular principles in their operations, click here.

Europe is gradually recovering from the worst energy crisis in a generation, which started as a tight supply market in 2021 and quickly escalated into a full-blown global supply shock, with energy prices peaking in Q3 2022 at levels unseen in decades. This year, as prices and supply readjust to profoundly changed market fundamentals, Europeans are weighing the long-term consequences of this crisis on their consumption behavior, the cost of doing business and broader decarbonization strategy.

In this context, energy efficiency has quickly risen to the top of the business and policy discourse, not only as a tactical tool to tackle higher energy prices today, but also as a key foundation of the EU’s climate transition under the ‘Fit for 55’ strategy.

In the near term, energy efficiency can improve consumer resilience, helping them cope with a higher cost environment. In the medium term, it should make it relatively less painful for Europe to regain its lost energy security, helping reduce energy dependency and diversify supplier risk.

Longer-term, it has the potential for lowering the cost of the energy transition by reducing the investment needed to decarbonize power production and electrify energy use.

Converging Towards Energy Efficiency: Policies, Prices and Demand Across Sectors

From a market standpoint, the time is ripe for Europe to raise its energy efficiency game as it now sits at the convergence of three critical enablers of a functioning energy services market.

  1. Policies and subsidies. Several pieces of legislation are being (or have recently been) rolled out that will accelerate changes in the way energy is used and produced in the EU. The most critical one on the use side of the balance is the ongoing revision of the Energy Efficiency Directive (EED), others include revisions of Directives covering the Energy Performance of Buildings, Renewable Energy and Energy Taxation.
  2. Energy prices. In June 2023, EU wholesale electricity and gas prices were still more than 70% and 2.7 times higher than in June 2019, respectively. Pivoting away from cheap and abundant piped Russian gas to new supplies (including via LNG, with all the related infrastructure and transport complexities) means the market may remain tight, resulting in higher prices than pre-2021 levels in the medium term.
  3. Market demand. In just one year, the energy crisis has done more to fuel the European consumer’s demand for energy efficiency than decades of direct incentives and tax credits. Especially for commercial and industrial energy consumers, from process manufacturers to food retailers and hospitals, the tactical need to react to higher energy cost is triggering investments that can serve these businesses well in their longer-term decarbonization plans. In the immediate aftermath of the energy crisis – IDC data shows – almost half of European businesses were planning to improve the efficiency of their energy use to limit the impact of higher energy prices on the cost of doing business. At the same time, between 50% and 60% were planning to invest in energy efficiency (both data- and capital investment-driven) as part of their broader decarbonization strategies.

This renewed focus has profound implications not only for energy suppliers and service providers but also for large and small energy consumers across European industries and their technical ecosystems.

European manufacturers and retailers, for example, have long been working on their energy mix and consumption to generate cost efficiencies, meet growing customer expectations and target ambitious long-term sustainability goals. In today’s energy price environment, however, energy efficiency has become critical to sustain profitability and competitiveness. This is particularly the case for organizations competing with non-European producers that have access to cheaper energy supplies.

Manufacturing

While energy efficiency has always been a consideration for manufacturing organizations, access to relatively cheap energy, loose regulatory requirements and the lack of effective digital technology led to some complacency in the past. Nowadays, manufacturers have the ability to contextualize and analyze real-time data by breaking down data silos across their IT and OT estate. With access to data, technology owners on the shop floor can adjust production plans and material routes accordingly.

Additionally, energy efficiency initiatives have the long-term potential to help manufacturers jump-start broader data-driven process improvement strategies. For example, a prominent Tier 1 global automotive supplier successfully connected over 250 energy-related data points. The energy management system allowed the company to analyze the energy consumption of injection molding machines for each produced part. With this data, not only could the company adjust production equipment and determine the most efficient injection molding machine based on the parts being produced but also detect and alert supervisors of equipment anomalies.

Retail

Retailers too are prioritizing the implementation of energy management systems in their retail operations, along with a growing focus on supply chain and logistics efficiency, to minimize overall energy consumption.

For retailers in particular, implementing energy-efficient technologies and practices goes well beyond sustaining profitability and competitiveness. As consumers become increasingly conscious of the environmental impact of their purchases, energy efficiency becomes a clear first step towards achieving sustainability goals that align with such changing preferences.

This should not be viewed (only) as a way to enhance brand reputation and attract environmentally conscious consumers, but rather materially help them improve their environmental footprint. For example, at the beginning of the energy crisis, one of the UK’s leading food and grocery retailers strengthened its commitment to tackling the climate crisis. This meant cutting as many as five years from its target to become carbon neutral in its business and operations (Scope 1 and 2), by 2035. To do so, the grocer is focusing on maximizing the energy efficiency of its operations, reducing carbon emissions, food waste, plastic packaging, water usage, and increasing recycling.

Healthcare

For European healthcare organizations, higher energy prices are rubbing salt in the wound of the enormous resource strain caused by two years of pandemic.

The sector is one of the largest and most sophisticated energy consumers and hospitals are typically among a territory’s most energy-intensive buildings. Not only medical equipment and healthcare facilities, on which patients’ lives depend, necessitate 24/7 power supply. But within the same hospital, each of those facilities and departments have their own requirements in terms of access, lighting, temperature and humidity, cleanliness and air filtration, availability of water, power, medical gases and communications.

With healthcare fees typically lagging inflation, often by several years, and with energy bills up by as much as 100% or more since 2021, energy prices are not only hurting hospitals’ bottom lines but diverting crucial resources from patient care. This adds to inflation increasing the cost of medical equipment, pharmaceuticals, medical logistics and other expenses outside core operations.

In this context, European hospitals are prioritizing efforts to reduce energy consumption (and limit their carbon emissions in the process) without impacting the quality and safety of day-to-day care.

Two investment areas are worth calling out. Adopting sustainable design principles for new builds using, for example, parametric modelling to track the rise and fall of the sun in different seasons, allowing to make the most of natural light and solar radiation. Plans for rooftop solar are also increasing, enabling hospitals to self-generate and decarbonize part of their energy needs. Deploying smart assets and measurement systems is also on the rise, to monitor temperatures, air quality, occupancy and overall humidity and optimize operations.

Public Sector

European Governments and public administrations, for their part, will have an increasingly relevant role to play going forward. They are expected to not only regulate and orchestrate but actually lead the energy transition, demonstrating best practices and setting a benchmark against which other organizations can measure themselves.

The proposed revision of the EU EED is a case in point. It firmly establishes that the public sector should have an “exemplary role” underscored by specific, more aggressive energy efficiency goals than the rest of the economy. Similarly, the UK Government’s Net Zero Strategy states that “the wider public sector will lead by example during the transition to net zero.”

This is critical because governments are among the largest contributors to European economies. They have their own significant direct environmental footprint and therefore have a critical influence on the journey to net zero. For example, in the UK, the Government estimates that emissions from public buildings account for approximately 2% of total UK emissions. And this only includes estimates of fuel burnt not wider scope 1, 2 and 3 emissions.

Driven by regulation, higher energy prices, NextGeneration EU funding, and public expectations, local, regional and national governments are putting in place measures to improve the efficiency of their biggest emitters – transport fleets and public buildings and assets.

IDC research highlights that, across Europe, 37% of governments are investing in building energy management systems and nearly 60% are investing in workplace management systems to optimize space utilization and occupancy. It must be noted that a selection of government departments, due to their size and function generate the bulk of public sector emissions.

For instance, the Ministry of Defence is estimated to account for 50% of the UK central government emissions; therefore, accelerating energy efficiency measures in those departments is essential.

Financial Services

As a relatively less energy-intensive sector, the direct effects of higher energy costs on the financial services industry were less critical than for others. The major energy consumers in financial services are data centers and, to a lesser degree, office buildings, and even for these the increase in cost remained manageable.

Financial services, however, play a critical role in enabling the energy transition of their corporate and consumer customers through the issuance of green and social bonds, credit and other financing options. The surge in energy prices, however, will likely have delayed the net-zero targets of banks’ lending portfolios, as customers have been forced to use working capital to pay their energy bills.

The bigger dilemma however is that, in addition to renewables, diversification from Russian gas will require major investments in oil and gas exploration and import infrastructures, which is fundamentally countering Europe’s green deal policies.

In autumn 2022 there were also concerns that energy suppliers and the energy-intensive industries may bend under the crisis, which increased the pressure on banks to prepare for loan defaults. Thanks largely to the estimated €758 billion (Source: Bruegel) in fiscal policy measures allocated by European government to protecting consumers from rising energy costs (including nationalization of energy utility giants Uniper and EDF), European banks only saw a marginal increase in loan defaults.

Overall, the energy crisis may have slowed down the green transformation of the financial services industry asset base, but the long-term opportunities of going net-zero remain sound.

Utilities

Finally, turning to the supply side of the energy balance, energy and utility companies represent the business and infrastructure backbone of the energy transition.

Over the past five to 10 years there has a been a substantial uptick in investment by European utilities and energy suppliers in the energy services (ESCo) space. From diversified energy companies to international electric utilities, energy infrastructure operators and municipal multi-utilities, many traditional players have added energy management technology and efficiency capabilities to their portfolios.

For example, between 2015 and 2019, a major European power utility acquired companies covering the full stack of B2B energy technology and services. The resulting ESCo offers energy analytics and energy management technology, financing and operations of solar, storage and co-generation plants, energy audit services and performance contracting, as well as demand side response solutions.

The strategic intent is clearly to integrate horizontally by adding to the existing commodity business a set of solutions that enable customers to consume more sustainably and cost-effectively, in an effort to meet the growing demand for efficiency. The energy crisis has obviously provided fresh impetus to this type of strategies. To reflect this acceleration, at the end of last year, IDC predicted that by 2025, a third of competitive gentailers would set up integrated supply, efficiency, decarbonization, and electrification service portfolios, growing average profit per customer by more than 20%.

 

Contributing analysts: Jan Burian, Adriana Allocato, Massimiliano Claps, Louisa Barker, Tom Zink and Filippo Battaini

For more in-depth insights into industry coverage, visit our website.

Global EV Market Landscape

The automotive industry is facing the most important transition period in its history — the replacement of the traditional internal combustion engine with more sustainable, energy-saving, and environmentally friendly technologies. The traditional engine has dominated powertrains for more than a century.

In 2022, the worldwide Electric Vehicle (EV) market exceeded 10 million units, with a penetration rate of14%. In 2023, it is expected to reach 14 million units, with a penetration rate of 18%. Overall, China and Europe are leading the market, whereas the United States and other developing regions have great potential.

Electrification, connectivity, autonomous driving, and ride sharing are the four key trends that drive this transition, resulting in the rapid growth of the global EV market. From supply side, governments take EV as a country strategy, providing subsidies to promote players developing their business.

More investments in R&D and innovation have resulted in breakthroughs in core technologies, such as 5G, OS,V2X etc. As such, traditional OEMs, technology giants, and emerging players are trying to seize the opportunities from the electric vehicle market. From the demand side, more and more customers are now preferring green travel and are willing to pay for intelligent functions.

In 2022, top 3 players in the EV market worldwide were BYD, Tesla, and SAIC-GM-Wuling, with Tesla falling behind BYD. Due to the emergence of more and more electric models from other players, Tesla’s market share has continuously eroded, falling from 17% in 2019 to 13% in 2022. It is expected to stabilize at around 10% in the future. Tesla needs to diversify its product line with a cheaper compact car if it is to regain the number one spot.

The industry transition will be fast, both opportunities and challenges exist. Only by establishing advantage in advance, can the players get ahead of their competitors and win the final victory.

The competition in the EV market is fierce and here are some of IDC’s advice for OEMs to capture opportunities from this market:

  • Targeting Valuable Markets: Continue investments in the most valuable markets: China, Europe, and North America. China and Europe are the leading electric vehicle markets, with strong government subsidies and promotion over the last few years, and high customer awareness. In these markets, the competition will become more intense, and products will become more segmented. The United States has also begun to drive the electric vehicle market. The Inflation Reduction Act (IRA) signed on by the Biden administration in August 2022 has had a significant impact on the electric vehicle industry. Some developing countries are also showing potential, such as India, Thailand, Philippines, Indonesia, etc.
  • Strong Company Positioning: The leading companies in the EV market position themselves as energy or technology companies, which are bigger than automotive, while maximizing synergies between different business portfolios. Overall, high-end brands are beginning to penetrate the low-end, and low-end brands are trying to break through to the high-end. Segmented markets and high-quality EV products have become competitive hotspots.
  • Technology Strategy: Choose the most suitable technological route, such as low cost, time to go to market, high-quality product, etc. At the same time, increase investments in R&D and innovation, especially for software.
  • Create a High-Tenacity Supply Chain: Actively consider changing their original pure outsourcing strategy and more actively arrange upstream core components from a strategic perspective, to enhance their control of the supply chain. What is more, build a more digital and intelligent supply chain management system to increase resilience and agility.
  • Talent Strategy: Talent has become more and more important for industries today, including OEMs. Start as early as possible to discover talent and skills shortages, especially around the areas of the Internet, AI, information communication, energy, and power. Build healthy and attractive systems to attract top talent and maintain employee satisfaction.

For more information on IDC’s Worldwide Semiconductor Automotive Ecosystem and Supply Chain Research, please visit this page.

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Adela Guo - Research Manager - IDC

Before joining IDC EMEA in January 2008, Holtz worked for the IDC Asia/Pacific Telecommunications Research Group in Singapore. Her research there was mainly on IP communications, including IP telephony and IP VPN equipment and services.