Asia/Pacific Software Team

Sandra Ng

Group Vice President and General Manager

Kavisara Korkong

Market Analyst

Sungmin Jo

Research Analyst

Franco Chiam

Vice President

Anne Cheng

Senior Market Analyst

Daniel-Zoe Jimenez

Vice President, Digital Innovation, CX & Software, DNB/Start-ups, SMBs, Consumer and Channels Research

Chris Zhang

Research Director, IDC Asia/Pacific Software Research Group.

Daphne Chung

Research Director, Cloud Services and Software Research, IDC Asia/Pacific

Avneesh Saxena

Group Vice President, Domain Research Group, IDC Asia/Pacific

Supriya Deka

Sr. Market Analyst

Gurpal Singh

Senior Research Manager

Shirley Tsai

Senior Research Manager

Daisy Wan

Market Analyst

Neha Gupta

Senior Research Manager

New Research


  • IDC MarketScape: 中国新一代智能客服市场厂商评估，2022

    $15,000.00  Purchase IDC MarketScape: 中国新一代智能客服市场厂商评估，2022

    By:  Anne Cheng

    在企业服务资源需求增加的背景下，企业正大量引入对话式人工智能能力用于多渠道的产品服务销售与客户管理等工作，例如智能客服可以自动答复简单重复的信息咨询，提高了人工客服的工作效率和客户体验，降低了商家的经营成本，在金融、政府、电信、电商、零售及传统行业得到了大量应用，推动了多种渠道下企业客户服务的自动化、智能化。IDC人工智能高级分析师程荫表示："对话式人工智能已从单点应用逐步升级为多模态交互的综合性智能对话系统，相关智能客服解决方案也迎来创新，拥有了交互式数字人的形象和对话能力...

    Sep 2022 | Doc #CHC48940322 | IDC MarketScape

  • IDC PeerScape: 制造业RPA建设的实践与探索

    $15,000.00  Purchase IDC PeerScape: 制造业RPA建设的实践与探索

    By:  Anne Cheng

    Apr 2022 | Doc #CHC49019222 | IDC PeerScape

  • IDC Innovators: AI-Driven Intelligent Decision Making in the Financial Sector, 2020

    $2,500.00  Purchase IDC Innovators: AI-Driven Intelligent Decision Making in the Financial Sector, 2020

    By: 

    • Anne Cheng
    • Emma Wang
    • Yanxia Lu
    This IDC Innovators study presents the findings from a comprehensive survey of artificial intelligence (AI)–driven intelligent decision making from Shanghai Craiditx Information Technology Co. Ltd. (Craiditx), Clustar Technology Co. Ltd. (C...

    Apr 2022 | Doc #CHE45229620 | IDC Innovators

  • IDC PeerScape: 智能决策产品同业洞察

    $20,000.00  Purchase IDC PeerScape: 智能决策产品同业洞察

    By: 

    • Anne Cheng
    • Yanxia Lu
    这份 IDC PeerScape 报告引用并介绍了分别来自国有大型银行与股份制商业银行、保险机构、食品零售企业、能源企业的智能决策的落地实施经验，总结了最终用户在建设智能决策应用时所遇到的常见挑战，介绍了与之相关的实践案例，并为行业用户提供相关指导建议，供读者借鉴。IDC 人工智能高级分析师程荫表示：“智能决策将在未来5年得到全面发展，并逐步带来提升的业务价值，在此背景下，企业既需要确保数据的可获得（包括多来源的结构化数据和非结构化数据），也需要促使IT部门与业务部门紧密合作...

    Jan 2022 | Doc #CHC48744622 | IDC PeerScape

  • IDC FutureScape: Worldwide IT Industry 2022 Predictions (Japanese)

    By: 

    • Rick Villars
    • Sandra Ng
    • Alan Webber
    • Amita Potnis
    • Amy Loomis, Ph.D.
    • Holly Muscolino
    • Paul Hughes
    • Jeffrey Hojlo
    • Mary Johnston Turner
    • Dave McCarthy
    • Susan G. Middleton
    • Lara Greden
    • Chandana Gopal
    • Nancy Gohring
    • Al Gillen
    • George Mironescu
    • Carla Arend
    • Leif Eriksen
    • Robert Parker
    • Thomas Meyer
    • Philip Carter
    • Meredith Whalen
    • Tom Mainelli
    • Serge Findling
    • Avneesh Saxena
    本調査レポートは、今後5年間にIT産業で起こるであろう10項目の予測（Prediction）と主要な促進要因（ドライバー）をまとめたものである。デジタルファーストの世界で成功するために必要なテクノロジーを定義、構築、管理する中で、企業のIT部門が直面する中期的および長期的な課題を明らかにしている。「デジタルは今や私たちの世界に恒久的かつダイナミックに定着しており、IT／通信業界自体も今後数年間で最も大きな変化を遂げると考えられる。CIOは、as-a-Serviceや成果中心の...

    Dec 2021 | Doc #JPJ48319521 | IDC FutureScape

  • IDC FutureScape: Worldwide Future of Digital Innovation 2022 Predictions

    $4,500.00  Purchase IDC FutureScape: Worldwide Future of Digital Innovation 2022 Predictions

    By: 

    • Nancy Gohring
    • Al Gillen
    • Mickey North Rizza
    • Gina Smith, PhD
    • Kevin Permenter
    • John O'Brien
    • George Mironescu
    • Jim Mercer
    • Peter Marston
    • Gard Little
    • Chris Zhang
    • Linus Lai
    • Lara Greden
    • Arnal Dayaratna
    • Gary Chen
    • Juliana Beauvais
    • Melinda-Carol Ballou
    • Lizzie Li
    • Jennifer Thomson
    • Mark Thomason
    This IDC study presents IDC's top 10 predictions for the future of digital innovation for 2022 and beyond. "One notable impact of the COVID-19 pandemic is that many enterprises now recognize that their ability to build innovative digital pr...

    Oct 2021 | Doc #US47148621 | IDC FutureScape

  • IDC FutureScape: Worldwide Digital Transformation 2022 Predictions

    $4,500.00  Purchase IDC FutureScape: Worldwide Digital Transformation 2022 Predictions

    By: 

    • Giulia Carosella
    • Serge Findling
    • Shawn Fitzgerald
    • Daniel-Zoe Jimenez
    • Gard Little
    • Adelaide O'Brien
    • Robert Parker
    • Joseph C. Pucciarelli
    • Yukiharu Yorifuji
    This IDC study provides IDC's top 10 predictions for digital transformation for 2022."Direct digital transformation (DX) investment growth rates are accelerating, up to 16.5% CAGR for 2022-2024. This is an increase of one full percentage po...

    Oct 2021 | Doc #US47115521 | IDC FutureScape

  • IDC FutureScape: Worldwide Sustainability 2022 Predictions

    $4,500.00  Purchase IDC FutureScape: Worldwide Sustainability 2022 Predictions

    By: 

    • Bjoern Stengel
    • Daphne Chung
    • Rob Brothers
    • Amy Cravens
    • Glen Duncan
    • Stephanie Krishnan
    • Vladimir Kroa
    • Susan G. Middleton
    • Reid Paquin
    • Amita Potnis
    • Curtis Price
    • Dr. Chris Marshall
    • Marta Muñoz Méndez-Villamil
    This IDC study provides IDC's top 10 predictions for sustainability for 2022."Corporate sustainability isn't just here to stay — it is becoming a business imperative for organizations around the world," said Bjoern Stengel, research lead, G...

    Oct 2021 | Doc #US48300021 | IDC FutureScape

  • IDC FutureScape: Worldwide Developer and DevOps 2022 Predictions

    $4,500.00  Purchase IDC FutureScape: Worldwide Developer and DevOps 2022 Predictions

    By: 

    • Al Gillen
    • Melinda-Carol Ballou
    • Arnal Dayaratna
    • Maureen Fleming
    • Lara Greden
    • Mitsuhiro Iriya
    • Jevin Jensen
    • Chris Zhang
    • Linus Lai
    • Jim Mercer
    • George Mironescu
    • Katie Norton
    • John O'Brien
    • Gina Smith, PhD
    • Jennifer Thomson
    • Peter Marston
    This IDC study provides IDC's top 10 predictions for developers and DevOps for 2022 and beyond."Developers and DevOps professionals continue to be in the hot seat as their organizations or their customers demand that convenient and user-fri...

    Oct 2021 | Doc #US47148521 | IDC FutureScape

  • IDC FutureScape: Worldwide Future of Customer and Consumer 2022 Predictions

    $4,500.00  Purchase IDC FutureScape: Worldwide Future of Customer and Consumer 2022 Predictions

    By: 

    • Alan Webber
    • Gerry Brown
    • Laurie Buczek
    • Lawrence Cheok
    • Marc DeCastro
    • Leslie Hand
    • Jordan Jewell
    • Daniel-Zoe Jimenez
    • Wayne Kurtzman
    • Marci Maddox
    • Tom Mainelli
    • Takashi Manabe
    • David Myhrer
    • Saki Ohta
    • Sudhir Rajagopal
    • David Wallace
    • Mary Wardley
    • Karsten Weide
    • Adam Wright
    This IDC study explores the future impact that technology will have on customer experience and the engagement between brand and customer.According to Alan Webber, program vice president, Customer Experience Applications at IDC, "COVID-19 ca...

    Oct 2021 | Doc #US48297321 | IDC FutureScape


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